This topic

New Build House not being offered the same internet as the whole street/fibre?

Jaytojay — Tue, 22 Aug 2023 08:25:18 GMT

Hi, I am in the process of purchasing a house thought i would check the internet options before i did and it is alarming. I am trying to work out if something has been missed on the developer's side. The whole street can basically get any internet they want, however when i check my address I am being offered speeds that wouldnt be suitable.

As an example the speed offers on my house are - 4.4-7.9 download - 0.61-0.84 upload, whereas my neighbour can get speeds of 875-948 download - 109-112 upload, Is there anything that can be done my side to know if its possible for me to get these speeds? Do i need to contact open reach? Its become quite stressful as we wouldnt be able to move in with internet like that so would appriciate any help i can get.

Thanks!

Re: New Build House not being offered the same internet as the whole street/fibre?

imjolly — Tue, 22 Aug 2023 08:45:28 GMT

if a new build has openreach fitted an ONT ready for FTTP?

is your new home address on royal mail database yet

this is something you need to speak to developer about contacting openreach

Re: New Build House not being offered the same internet as the whole street/fibre?

36ULW — Tue, 22 Aug 2023 19:43:19 GMT

Is it a Brand New Build or just a New(ish) Build?

If it’s Brand New there should be an ONT Installed by either Openreach and or the Builder/Developer.

If it’s a New(ish) Build, i.e. the Estate was originally built with Copper but then Retro Fitted with FTTP it could potentially be the house is part of a PON that hasn’t yet been built.

My brother is in a similar situation. He lives on a Retro Fit Site where all but two Planned PON’s have been built, unfortunately his house sits on the Boundary of one of said PON’s yet every other house on his street, he’s Number 1 has FTTP.

Its purely because of the way his existing line is connected.

Openreach customer service point installed outside new build property

Jaytojay — Tue, 05 Sep 2023 09:17:29 GMT

Hi as previously posted I am moving into a new build property down a normal street, currently no providers are offering me anything online. I have not moved in yet so not sure if this is why.

I noticed this outside the property and did visit last week, I know alot was saying to look for the ONT- fibre modem on the inside, i wasn't there too long but didnt manage to find it.

Is it possible there is not one inside or did i just not look well enough, also I am assuming without this inside it will be an issue to get fibre?

Is there anything I need to do with openreach? thanks

Re: Openreach customer service point installed outside new build property

Anonymous — Tue, 05 Sep 2023 11:05:41 GMT

Why have you started a third thread on the same issue?

Why did you fail to respond to @36ULW on the original thread?

Re: Openreach customer service point installed outside new build property

Jaytojay — Tue, 05 Sep 2023 11:08:22 GMT

Sorry I am new to the forum I will check to see it now - Edit I just checked and cannot see a reply from the user?

Re: New Build House not being offered the same internet as the whole street/fibre?

Jaytojay — Tue, 05 Sep 2023 11:10:11 GMT

Hi - sorry in the delay I am not active and saw your reply, It is a new house that was built this year with 2 others beside it down a 'normal street'

I noticed it has a OPEN REACH customer service point installed on the outside of the house? thanks

Re: Openreach customer service point installed outside new build property

iniltous — Tue, 05 Sep 2023 11:21:31 GMT

That is an Openreach FTTP CSP , on the inside of the property there may well be an ONT , if the ONT is fitted and powered up , with the PON light lit ( steady , not flashing ) then the address as far as Openreach are concerned is connected …if there is an issue with the address not yet ‘registered’ on the BTw checker or individual ISP ordering portals , you should be able to call the BT FTTP team ( search the forum for the number ) using the ONT serial number to locate the device on the PON .

Often , the internal optical cable from the CSP is fitted at first fix by the developer ( so it’s not visible ) and could be anywhere in the building , an under stairs cupboard is a favourite, but it doesn’t have to be , speak with the developer/builder, they should know where they placed it

Re: Openreach customer service point installed outside new build property

Jaytojay — Tue, 05 Sep 2023 11:21:07 GMT

Thanks for the reply, what if I cannot find the openreach ONT on the inside of the property? thanks

Re: Openreach customer service point installed outside new build property

Anonymous — Tue, 05 Sep 2023 12:41:06 GMT

Ask the developer.

Re: Openreach customer service point installed outside new build property

36ULW — Tue, 05 Sep 2023 17:41:44 GMT

You sure no ONT exists internally because that look like the off cut of an Inside Out FTTP Cable Openreach use.

Inside Out Cable is the one that goes from the CSP to ONT.

Sorry, can’t upload the photo.

I’m talking about the black piece of cable/sheathing on the floor on the left hand side of your photo.

Re: Openreach customer service point installed outside new build property

Jaytojay — Wed, 06 Sep 2023 08:05:49 GMT

Hi, I had a breif look in the cupboards as i am not yet in the house I couldnt see any open reach stuff on the inside, i will check again, I see what you mean about the cable i will check that when next there.

Fibre internet at a new build house Customer service point installed but no ONT

Jaytojay — Wed, 13 Sep 2023 15:02:57 GMT

Hi, I have done a few posts regarding this I have now found the ONT router in the property it is in the box still unopened. I am assuming without this on and connected no internet is possible?

I have seen the cable it connects to under the stairs, Is it as simple as connecting it myself? or do I need to get an open reach engineer out? I have emailed open reach who have just told me they are still looking into the problem even though I have stated the ONT has never been taken out of the box.

Thanks!

Re: Fibre internet at a new build house Customer service point installed but no ONT

iniltous — Wed, 13 Sep 2023 16:14:58 GMT

Your situation seems weird, if an Openreach tech had brought the ONT with them to install FTTP when the plot was called off by the developer ( but before the purchaser moves in ) , why leave it in the box and not fit it in the normal way , if the development was DSI ( developer self install ) that’s where Openreach make an extra payment to the developer , and they fit the ONT themselves, it’s usually the electrician, who probably also ran the internal optical cable from the location of the ONT inside the house to the location of the CSP on the external wall , so why didn’t the developers ‘sparky’ fit the ONT ? , having said that even on DSI , Openreach still visit to splice the fibre in the CSP and authenticate the the ONT , so the ONT still being in the box suggests a developer that hasn’t a clue.

I know of situations where , the developer basically hands over the plot , before telling Openreach , or they release the plot to the purchaser, before they have provided the Openreach ducts and boxes necessary for the FTTP network cables , and by the time they complete this work , every time Openreach visit , there is no access and obviously they developer no longer has the keys

In these situations Openreach leave a card , asking for the occupant to arrange an appointment ( directly with OR because at this stage there is no ISP involved ) and that request goes unanswered, sometimes be because they have decided they never intend to use Openreach, but should they rent , or sell , it screws up any future occupants, this can also happen if the plot is bought ‘off plan’ and the purchaser has no intention of ever living in it , but intends rents it out and basically never actually visits the property and the letting agent they use gets the keys from the developer .

Anyway , you could connect the SC/APC plug into the appropriate socket on the ONT and power it up , but it won’t be authenticated, so even if you do it connected correctly and don’t damage either the cable or ONT , chances are the PON light will flash ( signifying no authentication ) or the LOS ( loss of signal ) will be lit , signifying there is no light being detected, so your fibre isn’t spliced through to the splitter, so either way it won’t speed anything up , so it’s wise to not touch it at all .

In the situation I describe ( where the Openreach newsites tech can not get access ) they arrange to get the address inhibited from making an order ( because the kit hasn’t been provided and authenticated as a normal newsites address) but it should be possible to resurrect the address on OR systems , but it will ( unlike most new builds with FTTP from the outset ) need a ‘service delivery’ visit , and the ISP ( BT in your case ) to join the dots.