This topic

Full fibre install with Complete WiFI

jockblue — Tue, 12 Sep 2023 14:38:09 GMT

Hi, we're about to upgrade to full fibre 900/complete wifi. We have a sprawling house with several dead spots which have been covered by 4 whole-home discs pretty effectively up to now. I see that the full fibre install only includes one black disc in the kit - will the engineer supply more discs at the time of his visit to ensure all the dead spots are covered, or do we need to wait to buy more (?) . Do the black discs have longer range/ stronger than the white ones? It's pretty crucial to not reduce service in some parts of the house!

Re: Full fibre install with Complete WiFI

pippincp — Tue, 12 Sep 2023 18:26:16 GMT

Black discs have no greater range then the white ones. Why not just continue with the white ones.?

Re: Full fibre install with Complete WiFI

licquorice — Tue, 12 Sep 2023 19:14:00 GMT

If what you have now works, why change it?

Re: Full fibre install with Complete WiFI

jockblue — Tue, 12 Sep 2023 19:48:46 GMT

Didn’t believe the black ones are compatible with the smart hub 2. If they are, that would be great. I have an old hub hence the upgrade ( which is practically the same price and much faster)

Re: Full fibre install with Complete WiFI

licquorice — Wed, 13 Sep 2023 09:13:59 GMT

Confused by your answer.

The black ones (complete WiFi) are ONLY compatible with the Smart Hub 2 and form a mesh with it.

It is the white (Whole Home) discs that are compatible with any router but do not form a mesh with the base router.

Re: Full fibre install with Complete WiFI

pippincp — Wed, 13 Sep 2023 12:49:31 GMT

I assumed the OP had the white ones. Perhaps I was wrong.

Re: Full fibre install with Complete WiFI

licquorice — Wed, 13 Sep 2023 18:15:33 GMT

No, I must learn to read 😃😃

Re: Full fibre install with Complete WiFI

jockblue — Wed, 13 Sep 2023 18:25:33 GMT

No, I must learn to proof read what I write. I have 4 of the white discs, will be getting only 1 of the black ones with the full fibre kit....

Re: Full fibre install with Complete WiFI

licquorice — Wed, 13 Sep 2023 18:54:23 GMT

Stick with the 4 white ones.

Re: Full fibre install with Complete WiFI

MilesHebden — Wed, 01 May 2024 17:32:21 GMT

I'm getting 900 next week with Complete Wifi, I only have black discs at the moment, so how do I get the white ones?

Re: Full fibre install with Complete WiFI

licquorice — Wed, 01 May 2024 17:53:08 GMT

Why do you want white discs if your black discs currently work?

Re: Full fibre install with Complete WiFI

MilesHebden — Wed, 01 May 2024 18:04:30 GMT

Did it not say further in the thread that black ones don't work with the 900 full fibre hubs?

Re: Full fibre install with Complete WiFI

licquorice — Wed, 01 May 2024 18:17:44 GMT

No, read message 5.

The black discs ONLY work with the SH2 which you will already have and still use for fibre900

Re: Full fibre install with Complete WiFI

pippincp — Wed, 01 May 2024 18:31:31 GMT

Whatever discs you currently have will work, they'll just need resetting. You seem to be as confused as we are now what colour you have.

Message 8

"No, I must learn to proof read what I write. I have 4 of the white discs, will be getting only 1 of the black ones with the full fibre kit."

Message 10

"I'm getting 900 next week with Complete Wifi, I only have black discs at the moment, so how do I get the white ones?"

Only black discs are supplied with Complete WiFi and remain BT's property.

White discs are bought by you from the BT Shop and are your property.

Re: Full fibre install with Complete WiFI

licquorice — Wed, 01 May 2024 18:33:27 GMT

@pippincp I think you need a trip to Specsavers, this is a different poster to the original 😀😀😀

Re: Full fibre install with Complete WiFI

pippincp — Wed, 01 May 2024 22:18:08 GMT

How right you are.🤣🤣🤣

Re: Full fibre install with Complete WiFI

MilesHebden — Thu, 02 May 2024 07:59:03 GMT

@licquorice Thanks for that, I'll sit tight and hold onto my SH2 and black discs.

Re: Full fibre install with Complete WiFI

jockblue — Thu, 02 May 2024 08:22:33 GMT

Hi, OP here !
I stuck with the original white discs and can confirm that they work well with full fibre 900. The only issue was that the smart hub 2 that I had did not support FTTP - seems there are two varieties out there. This seemed to fox the engineer and he left me on the phone to BT to get a new one delivered - so potentially 3 days without services. I found one on Amazon which was delivered next day and got it working by myself…

worth checking you have the right hub- don’t assume it’s right one as BT did…

Re: Full fibre install with Complete WiFI

licquorice — Thu, 02 May 2024 08:29:13 GMT

Both versions of SH2 work with FTTP. The 'engineer' was incorrect.

Originally, there were 2 versions of hub, one with a dedicated red WAN port and 3 LAN ports and one with 4 LAN ports. A firmware update many months ago provided an option in the hub management page to toggle LAN port 4 from a LAN port to a WAN port on the second version.

Re: Full fibre install with Complete WiFI

HHGTTG — Thu, 02 May 2024 08:51:55 GMT

@licquorice

Other Opticians are available.