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Slow broadband speeds

ehindes — Sat, 30 Sep 2023 23:09:41 GMT

I’ve recently moved from Sky to BT with exactly the same package (upto 67 mbs) with Sky I was getting a near constant speed of around 63 mbs download and 20 mbs upload, now with BT I’m only averaging 49 mbs download and 9 mbs upload, how can this be when it’s basically just 1 company (BT) taking over the line from another company (Sky)

Re: Slow broadband speeds

imjolly — Sun, 01 Oct 2023 08:07:51 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Slow broadband speeds

garybs29 — Sun, 01 Oct 2023 08:36:24 GMT

From the speeds in the OP it looks like you could be on fibre 1 & not fibre 2, what package does it show?

Re: Slow broadband speeds

iniltous — Sun, 01 Oct 2023 08:38:22 GMT

If the same profile was purchased, which if you were getting 63Mb must be F2 ( upto 80Mb ) then you are correct to expect a very similar sync rate irrespective of the ISP , as already asked for , post your router stats to confirm the rate at your router .

How are you measuring speed ?, is it via WiFi or a wired Ethernet device ?