This topic

Unable to access Hargreaves Lansdown

SWBreeze — Wed, 04 Oct 2023 13:54:35 GMT

For the past few days, I have been unable to access the website or app on my phone for Hargreaves Lansdown HL.co.uk

Anyone have any similar issues?

Thanks

Re: Unable to access Hargreaves Lansdown

stevebrass — Wed, 04 Oct 2023 14:11:32 GMT

Just tried now - no problem. Browsing with Safari and Chrome.

Re: Unable to access Hargreaves Lansdown

NeilO — Wed, 04 Oct 2023 15:41:33 GMT

Hi @SWBreeze Are you getting an error message? Have you tried a different device or is this only happening on your phone?

Thanks

Neil

Re: Unable to access Hargreaves Lansdown

SWBreeze — Wed, 04 Oct 2023 15:49:43 GMT

No error other than a time out. Tried 2 phones and laptop

Re: Unable to access Hargreaves Lansdown

NeilO — Wed, 04 Oct 2023 16:02:13 GMT

@SWBreeze have you tried clearing your browser cookies and cache?

Re: Unable to access Hargreaves Lansdown

SWBreeze — Wed, 04 Oct 2023 16:58:40 GMT

Yeah, but the weird thing is if I use my mobile network on the phone it works fine. It only seems to be through BT wifi. My computer is connected by LAN and that works. So I can only think something is off with the WiFi somehow