This topic

BRAS/IP Profile

Jackofalltrades — Tue, 03 Oct 2023 23:17:12 GMT

Hi there,

I'm new to BT had my SOGEA and Digital Phone line for 1 week now.

I've noticed my Actual Line Speed has stopped at 39,998kbps during line training with a Max Attainable of 48,xxxkbps.

My question is, have I been placed by BT (not DLM) on a 40mbps/10mbps profile? I'm on Fibre 2 so it shouldn't be capped but wanted to check?

Many thanks

Re: BRAS/IP Profile

imjolly — Wed, 04 Oct 2023 06:57:19 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

please can you post the stats from your router if hub enter 192.168.1.254 in your browser then advanced settings then technical log information .

enter your address and post results remember to delete address https://www.broadbandchecker.btwholesale.com/#/ADSL

Check MYBT and see what package it shows you are on

Someone may then be able to offer help/assistance/suggestions to your problem

Re: BRAS/IP Profile

Jackofalltrades — Wed, 04 Oct 2023 18:10:56 GMT

I'm definitely on Fibre 2 that's for sure. So what could be going on?

Many thanks

Re: BRAS/IP Profile

Jackofalltrades — Wed, 04 Oct 2023 18:11:58 GMT

Oh and router stats...

Re: BRAS/IP Profile

imjolly — Wed, 04 Oct 2023 18:26:18 GMT

Whether you are on fiber 1 or 2 that would not affect your attainable speed and that shows speeds well below expected range from dslchecker

Have you tried connecting the hub direct to the test socket with a filter and then repost your hub stats ago see if any improvement

You can also change the FTTP setting from on to off. This only affects ethernet port 4

Re: BRAS/IP Profile

Jackofalltrades — Wed, 04 Oct 2023 20:26:13 GMT

I know, I've always known the speed I could get but my previous provider never did anything about it as it's above my guaranteed speed. When I first got FTTC (6yrs ago) I was getting 64mbps down and 12mbps up. Between then and now I've had several faults and each time they're "fixed" my max speed has dwindled away. I moved from my previous provider to BT 1 week ago I was getting 42 down with them which is still well below what ai think I should be getting.

Doesn't matter if it's in the test socket or not the speed is still the same. My old NTE was changed to a 5c last time an engineer came out and only a router has ever been plugged into it I have no extensions (not that it matters now I'm on DV). I always thought it was crosstalk but I wouldn't imagine my speed would be as affected as it is?

I still think my profile doesn't match what my package is but I agree with you that my attainable should be much higher anyway.

Re: BRAS/IP Profile

licquorice — Wed, 04 Oct 2023 20:44:38 GMT

The faults have caused DLM to band your line at 40M.

Re: BRAS/IP Profile

Jackofalltrades — Wed, 04 Oct 2023 21:32:00 GMT

But as far as I know there is no fault? There is definitely an issue but it's not severe enough to warrant looking into no doubt.

Does BT do GEA tests that might tell if something's up I bet.

Re: BRAS/IP Profile

imjolly — Wed, 04 Oct 2023 22:03:07 GMT

Even if your connection is banded and you can get out of the banding you currently are not going to get greater than your attainable 48mb

Re: BRAS/IP Profile

Jackofalltrades — Wed, 04 Oct 2023 22:18:40 GMT

Correct, but my Max Attainable is on the very low side of an impacted line as you said previously. I highly doubt I'll ever get DLM to release its grip on my line unless something drastic changes. I reckon I'm on an impeded pair myself but the line is stable and it does what ai need I guess. Plus I'm moving in a few months and FTTP is somewhere on the horizon although no news of even planning stages yet! It just bugs me that I'm receiving short of what I should be.

Engineers probably don't care enough about copper these days as it's being superceded by full fibre whenever that becomes available. All new builds round here have it but no plans for existing premises to get it as of yet meh!

Re: BRAS/IP Profile

Jackofalltrades — Fri, 06 Oct 2023 21:06:02 GMT

I'm not sure but I think I might have sussed my problem.

I go outside and look up at the dropwires from the pole. Every single one is thick and dark black and mine looks over 40 years old - thin and grey and looks a right mess where it attaches to the eaves. There's a black "tablet" attached between where it attaches and where it goes into my house and that looks deterioated/cracked.

I wonder if that's my problem as the weather had affected my broadband in the past?