This topic

Connection dropping continually.

DarklightSi — Tue, 24 Oct 2023 23:26:09 GMT

Hi,

My connection usual drops at least once a day, usually late at night. PPP disconnected etc.

Tonight though 5 times that I'm aware of.

Engineers came out earlier in the year, both open reach and BT, and none noted anything.

This started happening with the new VoIP about 18 months ago, never happened before that.

There is nothing in my home that should affect it

But this is causing massive stress as I now work for home.

Hope someone can help.

Many thanks Simon

Re: Connection dropping continually.

imjolly — Wed, 25 Oct 2023 07:21:35 GMT

have you tried connecting direct to test socket with filter (only need for connection purpose) and see if that helps connection. change to DV would not affect your connection

if that does not help then phone CS 03301234150 and get openreach back again ( there are no BT engineers)

Re: Connection dropping continually.

Keith_Beddoe — Wed, 25 Oct 2023 07:37:13 GMT

change to DV would not affect your connection

@imjolly

Not entirely true, as the loss of the 50 Volt feed from the exchange, makes any high resistance connection far more likely to cause disconnections or poor performance.

A thorough check of every joint, especially old crimped joints in the cabinet, would be needed. Always best to re-make them as a precaution.

Also any other connections on the DP and customer end connections need to be checked.

This is a very time consuming task for Openreach, so its not going to be a quick fix.

Re: Connection dropping continually.

Keith_Beddoe — Wed, 25 Oct 2023 08:17:56 GMT

Just to add, the broadband signals are very low level, and any disturbance due to induced noise, are going to cause issues. Even things like boiler thermostats or light switches can cause the signal to drop.

When there was voltage on the line, this tended to mask these sources of interference. Its a problem that used to plague analogue Private Circuits, causing variations in signal level. This was overcome by passing a small DC current through the circuit end-to-end.

Re: Connection dropping continually.

DarklightSi — Wed, 25 Oct 2023 10:20:21 GMT

Thanks both

Yes after dealing with sporadic drops for a year and now pretty much continuously, I'm convinced the issue is not in my home but at the exchange.

I have a new socket, no test socket available and built in filter. Nothing has changed in my homes electrical state in the last few months. We don't have a boiler as solid fuel only.

Are there any contacts or reps from BT on here that could run with this to help me find a solution?

Simon

Re: Connection dropping continually.

imjolly — Wed, 25 Oct 2023 10:29:50 GMT

if you have a new style socket then test socket is behind the removable bottom half of the socket