This topic

Re: Connection dropping

Fandango — Sun, 29 Oct 2023 10:40:08 GMT

Having the exact same issue

turned off

rest

factory reset

only seems to have happend since a software update

Re: Connection dropping

Keith_Beddoe — Sun, 29 Oct 2023 10:49:35 GMT

@Fandango

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

Re: Connection dropping

NeilO — Sun, 29 Oct 2023 13:06:44 GMT

@Fandango welcome to the community, I'm sorry to see you're experiencing problems with your connection. Is it WiFi drops you are experiencing or do the lights on your Hub change colour when you lose connection?

Thanks

Neil

Re: Connection dropping

Fandango — Mon, 30 Oct 2023 10:14:18 GMT

Thank you

Re: Connection dropping

pippincp — Mon, 30 Oct 2023 17:11:57 GMT

If you wish help could you answer the question asked?

Re: Connection dropping

Fandango — Mon, 30 Oct 2023 17:33:40 GMT

I have answered this but it got deleted

I find your message rather passive aggressive

Re: Connection dropping

Fandango — Mon, 30 Oct 2023 17:32:31 GMT

Looks like my previous answer was deleted for some reason

hub is fine and fttp is fine on wired connections

Wi-Fi drops out and hun stays blue

I have tested line and it’s all good

this literally is the bt hub giving issues with smart scan!

I have now invested in a mesh system for a more reliable Wi-Fi solution as the bt hub is just terrible

Re: Connection dropping

Fandango — Tue, 31 Oct 2023 08:58:34 GMT

Update

mesh network now set up

no issues with dropping Wi-Fi which evidences that the bt router is faulty

tried to contact Bt however after 3 hours of waiting twice I gave up 😞

speeds increased also around house with mesh

shocking bt hub problems that I can never talk to anyone to sort out

Re: Connection dropping

StuartH — Tue, 31 Oct 2023 09:05:01 GMT

Hi @Fandango

Thanks for posting sorry you've had issues getting to speak to someone about the issues you've experienced with your hub.

I've sent you a private message asking for some more details so we can take a look at this for you.

Cheers

Stuart