This topic

BT broadband blue light but no internet

zetayer — Wed, 05 Apr 2023 17:05:29 GMT

The BT hub has a blue light but no internet on any device. The small hybrid box the same does not provide WiFi. It has been 2 days already . This is so frustrating any tips? I hope my account is credited for the days of loss of service

Re: BT broadband blue light but no internet

licquorice — Wed, 05 Apr 2023 17:59:28 GMT

Have you actually reported the fault to Customer Services?

Re: BT broadband blue light but no internet

NeilO — Wed, 05 Apr 2023 18:28:01 GMT

@zetayer Welcome to the community and thanks for posting, if the Hub has a blue light it indicates that there are no network issues. Is it only wireless devices you're experiencing issues with? Have you tried connecting a device using an ethernet cable to see if you can get a connection?

The Hybrid connect only kicks in when the network goes down, as your Hub still has a blue light which is likely stopping the hybrid box from starting up. Turning off the Home Hub should allow the Hybrid box to start working.

Thanks

Neil

Re: BT broadband blue light but no internet

zetayer — Wed, 05 Apr 2023 18:33:58 GMT

Even with ethernet cable the device does not connect. For a few minutes internet connected on a couple of devices and it stopped working again. If you switch off the main hub the hybrid hub does not give WiFi either

Re: BT broadband blue light but no internet

NeilO — Wed, 05 Apr 2023 18:35:11 GMT

@zetayer have you tried a factory reset of the Hub?

Neil

Re: BT broadband blue light but no internet

zetayer — Wed, 05 Apr 2023 18:36:27 GMT

Yep that's when a couple of devices connected but quickly it came back to the same issue as before

Re: BT broadband blue light but no internet

NeilO — Wed, 05 Apr 2023 19:32:44 GMT

@zetayer that's a strange one, have you tried manually changing the wifi channels on the hub?

Neil

Re: BT broadband blue light but no internet

zetayer — Wed, 05 Apr 2023 19:37:45 GMT

How do I do that? Because the 192 code for the modem does not work as there is no WiFi signal

Re: BT broadband blue light but no internet

NeilO — Wed, 05 Apr 2023 19:46:19 GMT

@zetayer If you factory reset will it allow you to connect again?

Neil

Re: BT broadband blue light but no internet

zetayer — Wed, 05 Apr 2023 20:15:53 GMT

Just factory reset it again and it still does not connect, nor allows me to log into the 192.and it shows blue light again 🫣

Re: BT broadband blue light but no internet

jac_95 — Wed, 05 Apr 2023 22:13:08 GMT

The internal smart hub gui site (http://192.168.1.254) does not require external Internet access for it to be viewed. As long as your device is successful connected to it.

If that site is not loading then suggests the issue is between your device and the smart hub 2.

To also note the hybrid connect does not have its own WiFi capability, it needs to work with the smart hub 2 and acts as a fallback to connect to the mobile network when the smart hub 2 's main connection is down.

To illuminate WiFi can you try connecting via wired ethernet connection?

Does your device get a valid IP address assigned to it?

Check your WiFi and ethernet driver configuration settings

Re: BT broadband blue light but no internet

lindabowen — Wed, 16 Aug 2023 13:00:52 GMT

Did you ever find out what was wrong? My box was doing the same thing (solid blue but no internet) after dropping out every few minutes. BT sent me a new hub but that ones doing the same thing too. Engineers already been out & said there's nothing wrong with the line.

Re: BT broadband blue light but no internet

Ron5 — Thu, 02 Nov 2023 22:12:50 GMT

yes mine has done the same Can anyone find out what is causing it thought it was the PCs but even the phones didnt connect

Re: BT broadband blue light but no internet

NeilO — Fri, 03 Nov 2023 11:49:01 GMT

@Ron5 Welcome to the community and thanks for posting. I'm sorry to see you're having connection problems, have you tried a factory reset on the Hub?

Thanks

Neil

Re: BT broadband blue light but no internet

Rocket42 — Fri, 19 Jan 2024 18:27:51 GMT

Yes - it does **bleep** all good. Problem is BT, they have introduced AU, Artificial Unintelligence, by employing muppets with scripts that understand less than I do about IT! Bet the CEO gets a big pay rise for getting the salary bill down!

Re: BT broadband blue light but no internet

licquorice — Fri, 19 Jan 2024 18:45:08 GMT

Hmm, joined the forum just to post that?

Re: BT broadband blue light but no internet

tomocr1978 — Sun, 18 Feb 2024 15:32:38 GMT

I've had this happen before. It's actually just happened again this morning so thought I'd post in case it helps anyone out.

I have a BT Hub 6 and I use the rear ethernet connectors to connect to an ethernet port housed in a cupboard. From this port, I run Cat5 under the house to connect the TV, Sky, and a few outlets for the PC and Laptops.

One of the Cat5 cables runs to a DVR which I use for CCTV. This little bad boy is the reason my WiFi did not work this morning. Everything was disconnected... Google Hub, Alexa, Philips Hue hub.

As soon as I pull the ethernet cable from the CCTV DVR, the WiFi pings back in to life.

I had the same symptoms. Blueight but no WiFi anywhere.

I had an engineer on the phone the last time it happened and he took over my laptop which was connected directly to the hub via ethernet. He couldn't find anything wrong at all. Once I found out it was the CCTV causing the issue, I called him back to give him a heads up. Cable in... No WiFi. Cable out... WiFi... Repeat indefinitely 🤣

Anyhoo. Switching my CCTV DVR off for a few seconds and back on cured it.

If you have any ethernet cables connected to the hub, pull them out and give it a minute.

Re: BT broadband blue light but no internet

Katiedwards — Mon, 20 May 2024 16:10:33 GMT

This trick actually solved our exact same issue, thank you so much

Re: BT broadband blue light but no internet

SiFly — Wed, 22 Jan 2025 19:25:33 GMT

The BT Modem displays the blue light when it has connected to the broadband, now i found out that the DHCP settings it was giving out did not specify a working DNS server for whatever reason and that as an experiment you may want to try specifying a DNS server of your own or experimenting with Google's 8.8.8.8