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Slow internet with router stats

Tyro1 — Wed, 08 Nov 2023 14:23:35 GMT

Hi BT,

My internet speed sucks, started yesterday over the rush hour period (6-11pm which never happened with TTalk) and hasn't changed, I followed BT's router check, but still the same.

Thanks Tyro

Product name,BT Smart Hub 2Serial number,+091298+2305005602
Firmware version,v0.40.00.04147-BT (Fri Apr 14 12:04:31 2023)
Board version,R01
GUI version,1.79 12_06_2022

DSL uptime,0 days 0 Hours 6 Mins 37 Secs

Data rate,10.0 Mbps / 40.0 Mbps

Maximum Data rate,28.1 Mbps / 90.4 Mbps

Noise margin,22.5/20.2

Line attenuation,8.2/16.0

Signal attenuation,8.2/17.3

VLAN id,101

Upstream error control,Off
Downstream error control,Off

Data sent / received,63.9 MB Uploaded / 1.6 GB Downloaded

Re: Slow internet with router stats

licquorice — Wed, 08 Nov 2023 14:30:33 GMT

You appear to be on a 40/10 profile rather than 80/20.

Call customer services and get them to investigate.

0330 1234 150

Re: Slow internet with router stats

Tyro1 — Wed, 08 Nov 2023 18:52:46 GMT

Hi, @licquorice

40/10 is actually what I signed up for (https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/social-tariffs)

It appears to be up to speed now, but still don't understand why it was so slow the stats haven't changed.

Product name,BT Smart Hub 2
Serial number,+091298+2305005602
Firmware version,v0.40.00.04147-BT (Fri Apr 14 12:04:31 2023)
Board version,R01
GUI version,1.79 12_06_2022

DSL uptime,0 days 6 Hours 34 Mins 12 Secs

Data rate,10.0 Mbps / 40.0 Mbps

Maximum Data rate,28.1 Mbps / 90.5 Mbps

Noise margin,22.5/20.3

Line attenuation,8.2/16.0

Signal attenuation,8.2/17.2

VLAN id,101

Upstream error control,Off
Downstream error control,Off
Data sent / received,1.3 GB Uploaded / 2.1 GB Downloaded