This topic

Extremely slow upload

Xaplin — Fri, 10 Nov 2023 07:11:21 GMT

why is it BT can’t fix a slow upload speed as I currently have an download of 14.6 but only an upload of 0.23 it’s almost like surfing with a modem

it was ok with 1.5 upload but that was so long ago it has been gradually reducing to the point where it takes an age to open a webpage

I have had multiple BT and Ali, engineers out but they simply say that they don’t guarantee and upload speed which is ridiculous

I rang to complain about this Ann suggested I take out a new contract, so we could fix the problem

No chance I am not getting stuck in a contract when I can even use the service

they even sent me out a mini hub but that not a lot better as it works when it wants to

I think BT needs to get the act together as it’s an absolute joke,

had to use speed test as the BT app fails to test my speed lol

I am pretty much at my wits end with BT

Re: Extremely slow upload

Keith_Beddoe — Fri, 10 Nov 2023 07:21:03 GMT

@Xaplin

Welcome to this user forum for BT Retail phone and broadband customers.

What broadband package do you have, as those figures could relate to either normal ADSL broadband, or "fibre" (VDSL) broadband?

Use the address checker on the page below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Extremely slow upload

Xaplin — Fri, 10 Nov 2023 07:37:59 GMT

I have fiber halo 2 fiber to the cabinet

it used to be ok as I line out in the sticks

I used to get 17.5 down with a guaranteed 14 down then that got reduced to 7 without me binging informed it was an engineer they told me and suggested it was down to more homes using the network so don’t really know what’s the point of having a guaranteed speed if BT change it at will

when I rang BT and complained about it they suggested I take out a new contract so that they can fix my speed I suggested they fix the speed and then I will look at taking out a contract I wish

Re: Extremely slow upload

Keith_Beddoe — Fri, 10 Nov 2023 07:42:03 GMT

@Xaplin

Please provide the information I requested, as the figures may have changed since you first started the contract, as more customers are connected to the cabinet.

That would state the expected range, and the handback speed.

Re: Extremely slow upload

Xaplin — Fri, 10 Nov 2023 07:44:58 GMT

I did it’s fiber to the cabinet (halo 2)

Re: Extremely slow upload

Keith_Beddoe — Fri, 10 Nov 2023 08:05:52 GMT

@Xaplin

That is not any good. The information from this page is needed, otherwise forum members will not be able to help. Remember, this is just a customer to customer help forum.

Use the address checker on the page below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Just edit out your address, but leave all the other detail showing, including the notes at the bottom of the page.

Re: Extremely slow upload

Xaplin — Fri, 10 Nov 2023 08:16:44 GMT

Re: Extremely slow upload

Keith_Beddoe — Fri, 10 Nov 2023 08:24:20 GMT

That is part of the information. There should be more options showing.

Below those there should be something that shows the last test date, and what download speed was measured.

In the notes is there anything saying its a FTTP priority exchange?

Re: Extremely slow upload

Keith_Beddoe — Fri, 10 Nov 2023 08:28:12 GMT

This page also shows more information about your cabinet.

https://www.telecom-tariffs.co.uk/codelook.htm?xid=68344&postcodeloc=10658&cabinet=P7

Re: Extremely slow upload

Keith_Beddoe — Fri, 10 Nov 2023 08:41:03 GMT

Renewing your contract would not help, and if you do use your phone, you would have to move to BT Digital Voice, which would may not work reliably.

The information provided, would apply to all providers that use the Openreach network.

If you could please post the connection stats from your BT Home Hub, that would provide extra information.

If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager. Click ‘Advanced Settings’ and then ‘Technical log’

Re: Extremely slow upload

Xaplin — Fri, 10 Nov 2023 13:36:20 GMT

Sorry was at work home on lunch here’s that log

InformationEvent log

This is a list of your Hub settings and current statistics.

Product code:Hub

Serial number:+091301+1936007002

Firmware version:v0.40.00.04147-BT

Firmware updated:Sun Aug 27 20:29:10 2023

Board version:R01

GUI version:1.79 12_06_2022

DSL uptime:1 days,12 Hours33 Mins04 Secs

Data rate:359 Kbps / 16.493 Mbps

Maximum data rate:394 Kbps / 19.578 Mbps

Full Fibre (FTTP) Mode:Off

Noise margin:8.0 / 8.8

Line attenuation:12.0 / 31.8

Signal attenuation:7.3 / 34.4

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:1.6 GB Uploaded / 14.9 GB Downloaded

Broadband username:bthomehub@btbroadband

Public Wi-fi status:Activated

2.4 GHz wireless network name:BT-FGA68G

2.4 GHz wireless channel:Smart (Channel6)

5 GHz wireless network name:BT-FGA68G

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:On

MAC address:F0:86:20:58:F4:79

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

Re: Extremely slow upload

Xaplin — Fri, 10 Nov 2023 13:37:27 GMT

It’s missing a .com did not let me post it with it in

Re: Extremely slow upload

Keith_Beddoe — Fri, 10 Nov 2023 13:52:29 GMT

The higher that expected noise margin in both directions would indicate poor line quality which is causing DLM (Dynamic Line Management) to reduce the connection speed.

Also, your connection time is only showing 1 days,12 Hours33 Mins04 Secs which would indicate the connection dropped recently, unless of course you restarted the home hub, which would make matters worse.

Do you have a phone connected to your line?

If you do, then dial 17070 and select option 2 (Quiet Line Test) and see if you can hear any noise between the announcements.

Re: Extremely slow upload

Xaplin — Fri, 10 Nov 2023 13:54:54 GMT

Unfortunately I don’t have a phone to plug in as I never use the landline it’s only there for the Blocked bond

Re: Extremely slow upload

Xaplin — Fri, 10 Nov 2023 13:56:07 GMT

The low uptime is probably dew to a short power cut

Re: Extremely slow upload

Keith_Beddoe — Fri, 10 Nov 2023 14:06:12 GMT

Is there any chance you could get hold of a cheap wired phone, just to do the test, it may even clear the fault by passing current through the line.

Argos do a cheap phone for about £10, or you may find a cheaper one on Amazon.

Re: Extremely slow upload

Xaplin — Wed, 15 Nov 2023 19:34:02 GMT

Ran the nice test and all seems good with that

with no improvement after running it

regards Bill

Re: Extremely slow upload

Xaplin — Mon, 27 Nov 2023 20:13:28 GMT

Any update on this been having problems for months upon months now

Re: Extremely slow upload

Xaplin — Wed, 29 Nov 2023 12:26:54 GMT

This is not getting better it’s getting worse my upload is. Ow sitting at 0.08