This topic

Full broadband installation

Dingo12 — Fri, 10 Nov 2023 16:07:42 GMT

I have recently had bt full fibre installed. Fibre is installed in our street and there is a tap off point at the foot of our garden wall, as is for all households along our road. Typical full fibre installation regarding my neighbours intails the fibre being run from the tap off point at the foot of their garden wall and buried under the garden to enter the dwelling, a run of approximately 6 metres. I assumed my installation would be similar. However, the fibre has been connected via a telegraph pole and cable tied to a drain pipe. I did ask the installer why the fibre was not installed as my neighbours, the reply was it was cheaper to do an overhead installation. I would like the fibre to be installed from the street and am prepared to dig a trench for the burial of the cable. Has anyone done this and if so, what was the cost of bt returning to reinstall the fibre.

Re: Full broadband installation

licquorice — Fri, 10 Nov 2023 16:33:41 GMT

BT didn't install it, Openreach did. I can't see how the fibre would have been run from a pole if the Toby box is at the foot of your garden wall. That aside, you need to get Openreach back to do a proper job, the fibre should not have been cable tied to a drainpipe!

Re: Full broadband installation

Dingo12 — Fri, 10 Nov 2023 16:58:35 GMT

The Toby box at the foot of my garden wall, fibre cable tied to black drainpipe , entered house under window, you can just see box behind bushes.

Re: Full broadband installation

licquorice — Fri, 10 Nov 2023 17:01:31 GMT

That doesn't make sense. Is there a CBT at the top of the pole you are fed from? Are you sure the Toby box is Openreach and not an Alt net box?

Re: Full broadband installation

iniltous — Fri, 10 Nov 2023 17:29:57 GMT

Post the return for your address from here
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressFeatureProduct

The part you need looks like this ( this is a property with existing duct )

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed with no anticipated issues.

Yours will say overhead if that is the intended method, or built to the curtilage if using a Toby box

However , the chances are the CBT on the pole and the CBT in a joint box are from the same ‘splitter’ so optically the same path to the headend .

Getting under the wall outside your property is a complication but not a deal breaker , if the Toby box was provided for your property then the DSL checker should also say KCI2 Assure as the install process, overhead is single stage , but if the survey said built to curtilage Openreach don’t send an overhead installer they send a dig team on the first stage visit.

Re: Full broadband installation

36ULW — Fri, 10 Nov 2023 18:21:45 GMT

That isn’t an Openreach Toby Box, it’s CityFibres, possibly Virgin Media’s.

Re: Full broadband installation

Dingo12 — Fri, 10 Nov 2023 19:41:19 GMT

Apparently it was installed by virgin media in 2019 using openreach ducts.

Re: Full broadband installation

iniltous — Fri, 10 Nov 2023 19:48:39 GMT

In which case it’s exclusively for Virgins use , no one else

Re: Full broadband installation

Dingo12 — Fri, 10 Nov 2023 19:50:01 GMT

Many thanks

Re: Full broadband installation

pippincp — Fri, 10 Nov 2023 22:23:58 GMT

Virgin Media don't use Openreach ducts.

Re: Full broadband installation

Dingo12 — Sat, 11 Nov 2023 08:57:44 GMT

https://www.virginmedia.com/corporate/media-centre/press-releases/virgin-media-completes-network-expansion-in-pontyclun-with-first-use-of-ofcom-duct-access-initiative-in-wales

Re: Full broadband installation

iniltous — Sat, 11 Nov 2023 10:01:00 GMT

It’s absolutely true that Virgin Media can use Openreach assets ( like poles , ducts , joint boxes ) using the enforced PIA ( physical infrastructure access ) arrangements , the same as any other provider that wants to use this arrangement, but it’s a one way arrangement, VM can and do use Openreach, but Openreach cannot use VM ( same as City Fibre and Netomnia and many others they can use OR but OR cannot use them ) so if VM provided the Toby box , even if it links back to Openreach infrastructure, it’s still only usable by VM .

If your address can be served from a pole , then it’s odd that VM simply didn’t put their FTTP equipment on that pole ( they do overhead provision as well as underground using PIA ) but apparently they used UG for your address for reasons known only to themselves,.

Your property doesn’t seem to have been built in an era when ducted feeds from BT/Openreach we’re the normal method, so presumably your address was previously served from that pole , or had an armoured buried cable ( when the property had ‘BT’ copper pair service ) if it were an armoured cable and a pole was available then obviously the pole is used , if the pole was used for the copper pair service then there really isn’t an issue also using it for FTTP .

Re: Full broadband installation

36ULW — Sat, 11 Nov 2023 11:08:39 GMT

They do use Openreach PIA in places where they have no existing Network.