https://community.bt.com/t5/BT-Fibre-broadband/Xbox-Ultimate-game-pass-charge/m-p/2326946#M350374 <P>Hello,</P><P>I have upgraded my broadband to BT Fibre 900 which came with 12 months of Xbox game pass ultimate. My first bill has come and I have been charged £10, Can someone assist with this please? Thank you</P> Mon, 13 Nov 2023 13:00:39 GMT Andeep 2023-11-13T13:00:39Z https://community.bt.com/t5/BT-Fibre-broadband/Xbox-Ultimate-game-pass-charge/m-p/2326946#M350374 <P>Hello,</P><P>I have upgraded my broadband to BT Fibre 900 which came with 12 months of Xbox game pass ultimate. My first bill has come and I have been charged £10, Can someone assist with this please? Thank you</P> Mon, 13 Nov 2023 13:00:39 GMT https://community.bt.com/t5/BT-Fibre-broadband/Xbox-Ultimate-game-pass-charge/m-p/2326946#M350374 Andeep 2023-11-13T13:00:39Z https://community.bt.com/t5/BT-Fibre-broadband/Xbox-Ultimate-game-pass-charge/m-p/2326947#M350375 <P>did you activate the free 12 months by going to MYBT and then content partners?</P> Mon, 13 Nov 2023 13:06:16 GMT https://community.bt.com/t5/BT-Fibre-broadband/Xbox-Ultimate-game-pass-charge/m-p/2326947#M350375 imjolly 2023-11-13T13:06:16Z https://community.bt.com/t5/BT-Fibre-broadband/Xbox-Ultimate-game-pass-charge/m-p/2326949#M350376 <P>Hello,</P><P>I got an email saying I'm eligible for the offer and then went through the link on that.</P><P>I have just called the customer help team and they have confirmed that I should be getting it for free for 12 months. They have credited my account for £10 this month, and have advised the offline team will look into the issue to credit my account for the remaining 11 months of the offer</P> Mon, 13 Nov 2023 13:40:18 GMT https://community.bt.com/t5/BT-Fibre-broadband/Xbox-Ultimate-game-pass-charge/m-p/2326949#M350376 Andeep 2023-11-13T13:40:18Z