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connection keeps dropping

mickps — Sun, 12 Nov 2023 16:54:53 GMT

internet keeps dropping and router keeps restarting. they keep saying fault fixed then day or so later its doing it again. done a speed test and was 0.36 download and 2 upload. think its time to change to vigin as this is happening too often

Re: connection keeps dropping

Keith_Beddoe — Sun, 12 Nov 2023 17:02:50 GMT

@mickps

Welcome to this user forum for BT Retail phone and broadband customers.

Not sure if you are on ADSL or FTTC.

Use the address checker on the page below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: connection keeps dropping

DavidM — Mon, 13 Nov 2023 09:13:35 GMT

Hi @mickps and welcome.

Thanks for posting, sorry you're having problems. Can you give us more details? Are you on ADSL or Fibre? Do you use the phone line? Can you check for noise on the line by dialing 17070? Give us as much detail as possible and we'll do our best to help.

Cheers

David

Re: connection keeps dropping

mickps — Tue, 14 Nov 2023 19:43:00 GMT

im on fibre halo 3, i use a phone line and no noise on line.

theres been no disconnecting today as far as i know

i have a download of 13mb and 1.85 download today, on sunday it was 0.36 and 2

Re: connection keeps dropping

JohnC2 — Tue, 14 Nov 2023 19:57:39 GMT

Hi @mickps, thanks for the update and good to know the connection has improved since Sunday. If the speed is still below what you would expect post the results of the address checker as posted by @Keith_Beddoe.

Cheers

John