This topic

Moving from BT to EE

RussK — Mon, 20 Nov 2023 13:59:26 GMT

I cannot switch to EE from BT at the moment because I have a BT TV package.

Reading both BT and EE community forums has highlighted some potential consequences of switching, i.e. loss of Standard/Premium email and potentially BT Cloud. However, the EE forum has 2 conflicting posts, one saying BT Cloud is lost, the other says it is retained.

Please can I have a definitive statement from either a mod (or someone else from BT) that clarifies what happens with the BT Mail and BT Cloud when someone switches to EE.

I am aware that for anyone giving up BT Broadband there is a downgrade of BT Mail, but I am not sure whether it applies in the current situation where BT is actively encouraging people to migrate to EE.

Many thanks!

Re: Moving from BT to EE

verkosh — Mon, 20 Nov 2023 14:09:56 GMT

I've read before that switching from BT to EE lets you keep standard BT mail and BT cloud

Re: Moving from BT to EE

RussK — Mon, 20 Nov 2023 14:15:19 GMT

Hi @verkosh,

Where did you read that? I have not seen it mentioned anywhere.

Re: Moving from BT to EE

verkosh — Mon, 20 Nov 2023 14:39:20 GMT

It was here

https://community.bt.com/t5/Bills-Packages/BT-to-EE/m-p/2326085

A mod has confirmed you keep standard email and cloud

Re: Moving from BT to EE

RussK — Mon, 20 Nov 2023 15:05:34 GMT

Thanks @verkosh.

That deals with the Cloud bit.

The mod says “Customers who move to New EE can continue using their e-mail service at no extra charge and do not have to move to Premium Mail.”

I have Standard email (which is equivalent to Premium email). My reading of the above post, combined with others that I have seen imply that migrating customers are downgraded to Basic email unless they pay £7.50/month for Premium email. Basic email is only accessible via a browser and does not include multiple email accounts.

Re: Moving from BT to EE

verkosh — Mon, 20 Nov 2023 15:19:18 GMT

I read it to mean you keep standard email, some confirmation either way would be good though as im in the same situation, On BT but cant switch to EE at the moment due to having BT TV but wanting to switch when possible to get the 1.6gbps package and upgraded router and wifi disc.

I will want to keep my email adress though since i've had it many years

Re: Moving from BT to EE

garybs29 — Mon, 20 Nov 2023 15:17:20 GMT

@RussK I read it completely differently in that you can continue to use bt email without the need to pay for it

Re: Moving from BT to EE

RussK — Mon, 20 Nov 2023 15:36:55 GMT

Hi @garybs29

You’ve nailed the problem. The statement about retaining email doesn’t make clear whether it is Basic or Standard.

If it is Basic, you keep your main email address, but can only access it via a browser. If you have multiple email addresses (like I do) then you lose them and the ability to access email via an app.

Re: Moving from BT to EE

garybs29 — Mon, 20 Nov 2023 15:40:32 GMT

TBH it seems perfectly clear to me - "continue to use (ie as mormal) without having to pay for premium"

Re: Moving from BT to EE

licquorice — Mon, 20 Nov 2023 16:03:45 GMT

From that thread. Seems unambiguous to me.

Hi @Willowside_9, I just wanted to update you that @David500 is correct and you will continue to have email and Cloud (if you use it) at no extra charge.

Customers who move to New EE can continue using their e-mail service at no extra charge and do not have to move to Premium Mail.

Cheers

John

Re: Moving from BT to EE

RussK — Mon, 20 Nov 2023 16:16:08 GMT

Guys, the phrases “you will continue to have email” and “continue using their email service” can apply equally to being downgraded to Basic email.

The reason I am worried is contained in this EE community thread https://community.ee.co.uk/t5/Broadband-Landline/Bt-email/m-p/1258897.

Re: Moving from BT to EE

RussK — Mon, 20 Nov 2023 16:20:51 GMT

This EE community thread is even worse than the one I mentioned above

https://community.ee.co.uk/t5/Broadband-Landline/BT-broadband-email-address-transfer-to-EE/m-p/1328047

Re: Moving from BT to EE

licquorice — Mon, 20 Nov 2023 16:38:06 GMT

Customers who move to New EE can continue using their e-mail service at no extra charge and do not have to move to Premium Mail.

Re: Moving from BT to EE

RussK — Mon, 20 Nov 2023 16:49:57 GMT

Hi @licquorice ,

I do hope that you are correct.

When the time comes I will be sure to quote what has been posted here if the CS advisor tells me different.

Re: Moving from BT to EE

licquorice — Mon, 20 Nov 2023 16:57:53 GMT

That is a direct quote from the mods in the other thread.

Re: Moving from BT to EE

Weerab1983 — Mon, 20 Nov 2023 17:17:18 GMT

If in doubt wait till 6th December when BT TV switches to EE and then you will see the lay of the land.

Re: Moving from BT to EE

RussK — Mon, 20 Nov 2023 17:23:37 GMT

That’s the plan.

Re: Moving from BT to EE

DanielS — Mon, 20 Nov 2023 17:56:52 GMT

Hi @RussK,

As you are moving from BT to New EE, for broadband, you will continue using your email in the same way.

If you had our standard email service with BT you will still have that on your New EE account.

If you had Premium Mail, it will continue but we would need to make sure that you aren't being charged. If you closed your EE account, we would resume billing for Premium Mail.

If you had Basic Mail, please contact us as we will need to change that to Premium Mail and remove the charges. If you closed your EE account we would downgrade your account to Basic Email.

It's important to note that you will need to continue using your MyBT account to manage your email service. It will remain a BT product and you won't be able to manage it under your new EEID.

Thank you

DanielS

Re: Moving from BT to EE

RussK — Mon, 20 Nov 2023 18:01:43 GMT

Hi @DanielS,

Thanks for your comprehensive response. I am suitably relieved! 😁

Re: Moving from BT to EE

pippincp — Mon, 20 Nov 2023 19:29:15 GMT

I have multiple email addresses and have never had any problem when changing provider. They all continue to work seemlessly.

I've never understood why anyone has used an ISP issued email since about pre 2000.