This topic

Broadband upload issue

Legend4uk — Tue, 28 Nov 2023 16:22:55 GMT

Morning

I have been having a problem with upload speeds all of a sudden over the last 2 weeks download is fine but upload is average 00.10 have tried to reset router to see if that works no luck any help is appreciated

Product code:Hub

Serial number:+091298+2128008084

Firmware version:v0.41.00.07076-BT

Firmware updated:Fri Nov 17 11:46:10 2023

Board version:R01

GUI version:1.79 12_06_2022

DSL uptime:0 days,00 Hours49 Mins06 Secs

Data rate:18.759 Mbps / 79.838 Mbps

Maximum data rate:18.759 Mbps / 80.931 Mbps

Full Fibre (FTTP) Mode:Off

Noise margin:6.2 / 3.3

Line attenuation:10.7 / 17.8

Signal attenuation:10.7 / 22.1

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:41.8 MB Uploaded / 147.6 MB Downloaded

Broadband username:bthomehub@btbroadband.com

Public Wi-fi status:Activated

2.4 GHz wireless network name:BT-T5CM8X

2.4 GHz wireless channel:Smart (Channel1)

5 GHz wireless network name:BT-T5CM8X

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:On

MAC address:70:97:41:B8:F5:E5

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

Re: Broadband upload issue

Keith_Beddoe — Tue, 28 Nov 2023 16:28:19 GMT

@Legend4uk

Welcome to this user forum for BT Retail phone and broadband customers.

Are you measuring those speed using a wireless connected device, or using a direct Ethernet connection, as the correct speeds are showing on the home hub?

Re: Broadband upload issue

Legend4uk — Tue, 28 Nov 2023 16:35:15 GMT

This is using WiFi

Re: Broadband upload issue

Keith_Beddoe — Tue, 28 Nov 2023 16:42:04 GMT

Probably wireless interference, or another device using all of the upload bandwidth.

Try a speed check using a PC directly connected to the Home Hub.

Re: Broadband upload issue

Legend4uk — Wed, 29 Nov 2023 23:30:21 GMT

What I have noticed when I use a VPN the upload seems fine as soon as I turn off the VPN its virtually 0 upload again could it be BT throttling me

Re: Broadband upload issue

pippincp — Thu, 30 Nov 2023 08:56:49 GMT

BT do not throttle any connection.