This topic

Length of time before refund?

Svasey — Thu, 30 Nov 2023 15:00:47 GMT

After little over months mt fibre has completely stopped working, i have followed all guidance and requested a technician to sort the problem to absolutely nothing with regards of a resolution to solving the issue.

At what point is a subsidised rate or refund for lack of services applicable?

Re: Length of time before refund?

Keith_Beddoe — Thu, 30 Nov 2023 15:05:35 GMT

@Svasey

As this has been going on for some time, it would be best if I asked a moderator to look at your service.

Re: Length of time before refund?

Keith_Beddoe — Thu, 30 Nov 2023 15:06:53 GMT

You also have this active thread https://community.bt.com/t5/Bills-Packages/6-months-free/m-p/2331214#M162770

Re: Length of time before refund?

RobbieMac — Thu, 30 Nov 2023 15:41:42 GMT

Hi @Svasey

Thank you for your post and welcome back!

I am sorry for the recent broadband downtime. Have you tried giving our guides a shout in the helpdesk on 0330 1234 150? You will be entitled to compensation if there is a delay repairing the fault. See here for full info: Automatic compensation - BT

Post back and let me know how you get on chatting with them.

Thanks,

Robbie