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Halo 3 not delivering connectivity promise

Ula — Thu, 30 Nov 2023 23:01:14 GMT

Can l terminate Halo 3 contract without being penalised as the internet connection and speed are extremely poor in my area? The engineers who came on several occasions and checked the installation in my house were adamant there was nothing they could do to resolve the problem with frequent loss of internet connection. If BT is not providing the service that they are supposed to then l assume, l am within my rights to cancel the Agreement at any time.

Re: Halo 3 not delivering connectivity promise

Keith_Beddoe — Fri, 01 Dec 2023 06:53:51 GMT

@Ula

See https://www.bt.com/help/broadband/what-is-bt-s-stay-fast-guarantee-

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Re: Halo 3 not delivering connectivity promise

NeilO — Fri, 01 Dec 2023 10:14:22 GMT

Hi, @Ula I'm sorry to see you're having problems with your BT broadband, is the speed below the minimum guaranteed speed that was promised?

How often are you experiencing disconnections and when this happens do the lights on the Hub change colour?

Thanks

Neil