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Openreach say full fibre available - BT saying not available?

sim64 — Wed, 20 Dec 2023 11:45:02 GMT

Openreach were upgrading in our lane over a month ago and all poles now have new cables and connection boxes

Received an email from them a fortnight ago saying it is now available and a list of providers who we could use (which included BT)

Have been loggoing in to BT ever since and no mention of full fibre just a message saying "Sorry, we can't show you any personalised deals at the moment."

If I go incognito, without logging in, when I enter my postcode it says we can get Full Fibre.

Anyone know why new customers can get full fibre but not existing?

Re: Openreach say full fibre available - BT saying not available?

gg30340 — Wed, 20 Dec 2023 12:09:08 GMT

Phone BT FTTP Team on 0800 587 4787 and ask them to upgrade you.

Re: Openreach say full fibre available - BT saying not available?

sim64 — Wed, 20 Dec 2023 12:47:45 GMT

Thanks, just phoned them and got it ordererd for installation in the new year 🙂