https://community.bt.com/t5/BT-Fibre-broadband/Online-Fault-Reporting-not-a-24hr-service/m-p/2337322#M351310 <P><U>Reported</U>&nbsp;a fault online around 3 o'clock this morning.&nbsp; From my browser history below can anyone suggest why the fault wasn't recorded and it took a "complaint" voice call ending around 12:30 to confirm that there was no record of the fault, record the fault and create a new engineer appointment.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-12-28 12.21.24.png" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/82993i9CA6F34C9F265518/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2023-12-28 12.21.24.png" alt="Screenshot 2023-12-28 12.21.24.png" /></span></P> Thu, 28 Dec 2023 13:05:16 GMT peter_k 2023-12-28T13:05:16Z https://community.bt.com/t5/BT-Fibre-broadband/Online-Fault-Reporting-not-a-24hr-service/m-p/2337322#M351310 <P><U>Reported</U>&nbsp;a fault online around 3 o'clock this morning.&nbsp; From my browser history below can anyone suggest why the fault wasn't recorded and it took a "complaint" voice call ending around 12:30 to confirm that there was no record of the fault, record the fault and create a new engineer appointment.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-12-28 12.21.24.png" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/82993i9CA6F34C9F265518/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2023-12-28 12.21.24.png" alt="Screenshot 2023-12-28 12.21.24.png" /></span></P> Thu, 28 Dec 2023 13:05:16 GMT https://community.bt.com/t5/BT-Fibre-broadband/Online-Fault-Reporting-not-a-24hr-service/m-p/2337322#M351310 peter_k 2023-12-28T13:05:16Z