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FTTP Slow Upload Speed

exercitus25 — Tue, 21 Mar 2023 14:46:49 GMT

I've recently upgraded to BT Full Fibre and while I'm getting excellent Download speeds, I'm lucky if I hit 10mpbs Download speed. I'm using a wired connection. Any help/advice would be greatly appreciated.

Re: FTTP Slow Upload Speed

imjolly — Tue, 21 Mar 2023 14:54:40 GMT

which FTTP package do you have

can your run and post results https://speedtest.btwholesale.com/

Re: FTTP Slow Upload Speed

exercitus25 — Tue, 21 Mar 2023 15:21:35 GMT

Results as requested

Re: FTTP Slow Upload Speed

imjolly — Tue, 21 Mar 2023 15:44:56 GMT

I presume it is FTTP 500 with the down speed

are you connecting ethernet direct to the hub from ONT - no powerline adapter - using cable supplied or if not a cat 5E at least?

when was activation date

Re: FTTP Slow Upload Speed

exercitus25 — Tue, 21 Mar 2023 15:46:58 GMT

Hi, Yes it's FTTP500. Yes to all. Activation date was 13/03.

Re: FTTP Slow Upload Speed

exercitus25 — Tue, 21 Mar 2023 15:58:46 GMT

Just realised the cable I was using may have not been too good so I've tried again with a newer cat6 and the speeds down speeds are even better, but as you can see still terrible upload.

Re: FTTP Slow Upload Speed

imjolly — Tue, 21 Mar 2023 16:17:03 GMT

have you tried a factory reset of SH2 by pressing recessed button on back and holding 20/30 secs until light flash. if that does not fix up speed then post back and can see if mods can help

Re: FTTP Slow Upload Speed

exercitus25 — Tue, 21 Mar 2023 16:19:30 GMT

Yep tried the reset. So yes please if you could see if the mods can help...

Re: FTTP Slow Upload Speed

imjolly — Tue, 21 Mar 2023 16:37:03 GMT

Ask mods to see if they can help. They will post here

Re: FTTP Slow Upload Speed

JohnC2 — Tue, 21 Mar 2023 16:59:51 GMT

Hi @exercitus25 sorry your not seeing the correct upload.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

Re: FTTP Slow Upload Speed

DavidM — Mon, 27 Mar 2023 16:31:51 GMT

Thanks for sending over the details and for taking my call @exercitus25 .

I'm glad to hear this is sorted. If there are any other issues please get in touch.

Cheers

David

Re: FTTP Slow Upload Speed

Madhatter007 — Sat, 30 Dec 2023 13:40:36 GMT

Hi,

What was the solution?

Re: FTTP Slow Upload Speed

Icines — Tue, 23 Jul 2024 15:47:44 GMT

Please tell me how you solved?