https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338414#M351375 <P>ah it's as simple as that? that sounds great.</P><P>the bt "online chat" guy said it was an £85 visit from an Openreach engineer (and presumably another visit to reattach) and in any case how could you schedule a visit to coincide with dates from your builder?</P> Wed, 03 Jan 2024 13:59:12 GMT darrendodd 2024-01-03T13:59:12Z https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338403#M351371 <P>Posting here as i have spent a frustrating hour trying to speak to&nbsp; a human being without success.</P><P>To have some damp work done on my wall I need to remove the broadband cable box (ie the entry point for the broadband cable, which connects to the router) and then reattach it when the work is complete.</P><P>How easy is it to do myself and reattach? The damp guys can work round the cable but the box needs to come off while they rip up the skirting board. Or do i need an engineer? Would seem excessive just to unscrew and then to screw back on but there's no way of asking someone to find out...</P><P>&nbsp;</P> Wed, 03 Jan 2024 13:44:02 GMT https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338403#M351371 darrendodd 2024-01-03T13:44:02Z https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338405#M351372 <P>Are you talking about a fibre ONT or a copper master socket?</P> Wed, 03 Jan 2024 13:45:51 GMT https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338405#M351372 licquorice 2024-01-03T13:45:51Z https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338408#M351373 <P>Not sure which it is - i had it installed just a couple of weeks ago. It says "Master Socket 5c" and "Openreach MK4" on it if that helps...</P> Wed, 03 Jan 2024 13:50:14 GMT https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338408#M351373 darrendodd 2024-01-03T13:50:14Z https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338412#M351374 <P>that is adsl master socket which safe to just unscrew from wall and re-attached when work complete</P> Wed, 03 Jan 2024 13:54:34 GMT https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338412#M351374 imjolly 2024-01-03T13:54:34Z https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338414#M351375 <P>ah it's as simple as that? that sounds great.</P><P>the bt "online chat" guy said it was an £85 visit from an Openreach engineer (and presumably another visit to reattach) and in any case how could you schedule a visit to coincide with dates from your builder?</P> Wed, 03 Jan 2024 13:59:12 GMT https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338414#M351375 darrendodd 2024-01-03T13:59:12Z https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338463#M351378 <P>Sorry one more question - do you or anyone else know if there are any instructions anywhere about how to unscrew and reattach the socket? Wary of screwing anything up...</P> Wed, 03 Jan 2024 15:57:27 GMT https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338463#M351378 darrendodd 2024-01-03T15:57:27Z https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338470#M351380 <P>Remove front plate, undo 2 screws for secondary plate, remove 2 screws holding back box to wall. To refit reverse process.</P><P>Temporarily use test socket with filter until ready to refit.</P> Wed, 03 Jan 2024 16:11:41 GMT https://community.bt.com/t5/BT-Fibre-broadband/Removing-and-reattaching-broadband-socket/m-p/2338470#M351380 pippincp 2024-01-03T16:11:41Z