This topic

Ordered Full Fibre to premises, but no Smarthub2 offered

Mackab — Sun, 26 Nov 2023 15:42:58 GMT

Hi Folks

Current setup-- 50mb FTTC via Smarthub and use BT Advance landline phones using master socket.

I've ordered Full Fibre and it's due to be installed in a couple of weeks. In most of the stuff I've read, it says the Openreach installer will replace the Master Socket with the ONT.

Am I correct in thinking that this applies ONLY to Digital Voice customers, and the Master Socket will remain untouched for those who are not yet DV enabled?

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

licquorice — Sun, 26 Nov 2023 16:24:06 GMT

The ONT doesn't replace the master socket. It is a completely separate device. The master socket is usually left in situ regardless of being redundant. You will almost certainly be transferred to Digital Voice when FTTP is provided. You will need a Smart Hub 2 in any case in order to provide a WAN port. One will be delivered nearer the time.

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

Mackab — Sun, 26 Nov 2023 16:25:41 GMT

Thank you for the very quick reply!

That's one thing less to worry about , now I can concentrate on all the other worries-- like do I have enough power sockets, will he mind having to dig a trench through my garden, will my house phone still work after installation etc 🙂

Neither Digital Voice nor Smarthub2 were mentioned during the order phonecall , so I'm thinking that DV won't be offered anytime soon.

Thanks again for your help!

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

licquorice — Sun, 26 Nov 2023 16:32:45 GMT

You will get DV when you get FTTP. There is no point in retaining an analogue phone service.

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485 explains about DV

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

Mackab — Sun, 26 Nov 2023 16:53:09 GMT

Thanks for adding the link, very useful information.

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

36ULW — Sun, 26 Nov 2023 18:40:59 GMT

Dig a Trench.

If your existing line is Direct in Ground and a Dig is required to provide either Gabacom from a Toby Box or Duct56 to a Joint Footway Box then you really should’ve had a 2 Step Installation.

The Dig/Duct would be done as part of the Step 1 Process.

If it hasn’t I can guarantee it’ll not be done on the Step 2.

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

Mackab — Sun, 26 Nov 2023 21:06:56 GMT

Thank you for the reply

I didn't know what a Toby Box was, but now I've looked it up and Yes, the street is already kitted out with those from another provider (V)

This is my problem with the install, there's no advance notice of what will happen on the day, or how difficult it will be.

Do they pull the fibre through the existing underground (copper)connection or do they make their own slit in the garden. I have no way of knowing. I certainly wasn't asked what kind of install was needed and I wouldn't have known the answer anyway. Just have to wait and see, I suppose 😞

EDIT Other people in the street have Fibre. there was no digging up the road involved.

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

36ULW — Sun, 26 Nov 2023 21:20:05 GMT

Is it already Ducted to your house on the Openreach Network?

I only said what I said because you said in your previous comment about the Installer Digging a Trench on your lawn.

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

Mackab — Sun, 26 Nov 2023 21:39:48 GMT

@36ULW No problem. I know you’re trying to answer based on what I said. Thank you for that. Other installs seem to be to a BT manhole-style cabinet. All services in the street are underground and run along the front metre of property (the service strip)

There is no previous OR ducting, just the landline, but I’ve no idea whereabouts in the garden it actually runs to the service strip. I’m still hoping it’s a pull through installation

Thanks again

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

verkosh — Mon, 27 Nov 2023 10:33:47 GMT

@Mackab

If you can put your details on this and post a screenshot of what it reports it will let us give insight into the install process

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

iniltous — Mon, 27 Nov 2023 10:55:09 GMT

When was the property built ?…….a rough guide , housing up until the 1960’s , mainly overhead , I’m sure you would know if your house had a dropwire from a pole so probably not that , 1960s-1980’s pretty good chance it’s underground but not ducted , so excavating from the footpath to the house wall is required , this was up until recently a ‘new’ Openreach toby box outside the property ( done before you can order ) and a excavation to the house through the garden , but latterly no toby box and the excavation is from the joint box directly to the house wall , housing from 1990’s to date , already served by a underground duct .

Obviously there can be exceptions, the link provided should show how Openreach regard your address , it also shows if it’s a single stage or KCI2 ( 2 stage ) installation

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

Mackab — Mon, 27 Nov 2023 16:42:57 GMT

@verkosh Thank you for the link and @iniltous for the info, this is the result--

FTTP Install process - 1 stage

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed with no anticipated issues.

FTTP is available and a new ONT may be ordered.

As a fibre priority exchange, FTTP has priority over other products if available at the address

Thank you very much for all the help to everyone who answered, I'll update the post in a couple of weeks!

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

iniltous — Mon, 27 Nov 2023 17:26:57 GMT

So your property apparently is already fully ducted , there is no reason to suspect this duct is not serviceable so barring any unforeseen issues ( like the duct is blocked ) a fibre cable can be installed alongside the existing copper cable with one install visit sufficient to get your FTTP provided.

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

ItsJustMe — Thu, 30 Nov 2023 23:47:50 GMT

Did you sort your full fibre? What package and how are you.finding it? Did you receive a smart hub?

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

Mackab — Fri, 01 Dec 2023 11:13:05 GMT

Another two weeks to wait!

500

I already have a Smarthub for my current package (50mb fibre to cabinet ) but I was not offered a Smarthub2. They are basically the same as far as I can tell ,but the Smarthub doesn’t have a phone socket… hence my original question. Hth🙂

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

verkosh — Fri, 01 Dec 2023 11:57:32 GMT

@Mackab

I'd imagine if they are moving you to digital voice and you dont already have a smart hub 2 they'd send one a few days before the installation.

If they havent said they will might be worth ringing customer services to say you'll need one

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

Mackab — Fri, 01 Dec 2023 13:09:39 GMT

@verkosh Thank you for the reply.

“We'll be in contact when it's time to switch over, with simple instructions on what to do when it's your turn to make the switch.“- from BT website FAQ

Digital Voice has never been mentioned in any of my phone calls with BT. I’ve never had letters, postcards, emails about Digital Voice. Track My Order doesn’t mention Digital Voice. I don’t think DV is being offered to me just yet , they would have given me a bit of advance warning… I hope.
I did ask about getting a SH2 when I was ordering the FullFibre but the agent told me there was “ no option to order one “ ?

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

Keith_Beddoe — Fri, 01 Dec 2023 13:47:04 GMT

@Mackab

Unless you have ordered broadband without a phone service, then you will be moved over to DV, and you will be sent a Smart Hub 2 as it has the phone socket on the back.

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

stanian — Fri, 01 Dec 2023 14:48:54 GMT

In my case the ONT was placed where i wanted it and the master socket remained in situ, I did not transfer to digital voice, I expected that too but my phone is still on the old copper line for now.

Re: Ordered Full Fibre to premises, but no Smarthub2 offered

Mackab — Fri, 01 Dec 2023 16:20:39 GMT

@Keith_Beddoe

"Unless you have ordered broadband without a phone service, then you will be moved over to DV, and you will be sent a Smart Hub 2 as it has the phone socket on the back."

Yes, Keith, I'm sure I will be moved to DV in the future, I just don't want it to be a unannounced surprise in two weeks time when the Openreach engineer arrives to fit the Full Fibre, especially since I don't have-

A Smarthub 2 (I was told I would not get one)

Digital Voice phones

or a DV phone adapter ( I tried the page where you put in your landline number. The reply is "The number entered is not eligible for this offer"