This topic

Fibre 900 download/upload speed

ulysees321 — Wed, 17 Jan 2024 11:22:46 GMT

Hi All,

Hope you can help, had an install of Fibre 900 Tuesday 9th Jan and know it can take a little while for everything to get sorted in terms of profile etc but I'm having issues with the speed and especially the upload speed from the router side

Here are some speed tests i have performed directly connected (via lan) to the router with everything else disconnected

I have also tried a PPOE connection from my laptop to the ONT, which gives a more promising result especially where upload is concerned

This leads me to believe the issue lies with the router? (smart hub2)
I have also performed a factory reset on the router and performed another speed test again wired over lan with only this device connected and still get the same result.

any help ideas would be greatly appreciated

Sam

Re: Fibre 900 download/upload speed

imjolly — Wed, 17 Jan 2024 12:12:52 GMT

you did not say if you had changed ethernet cable and made sure it is cat 5E or better

Re: Fibre 900 download/upload speed

ulysees321 — Wed, 17 Jan 2024 12:43:27 GMT

Hi sorry,

It's cat 6 cable, i have tried multiple different cat 6 cables between router and laptop, with same result
when i did the PPOE test i used the same cable being used between the ONT and WAN port on the router

Sam

Re: Fibre 900 download/upload speed

Keith_Beddoe — Wed, 17 Jan 2024 12:51:14 GMT

@ulysees321

The Smart Hub 2 has an upload limit of 20Mbs, until a configuration change is sent to it by the BT management system.

This can take a couple of days, but you must leave the hub connected to the ONT all of the time, otherwise it will not see the config change.

If after three days of continuous connection, the upload does not change, then a moderator can be asked to assist, as there may be a data mismatch against the hub serial number.

Re: Fibre 900 download/upload speed

ulysees321 — Wed, 17 Jan 2024 12:56:44 GMT

Thanks Keith,

Its normally connected 24/7 and has been since full fibre install on 9th, i only disconnected this morning for around 5 minutes to test the PPOE connection to the ONT,

Re: Fibre 900 download/upload speed

Keith_Beddoe — Wed, 17 Jan 2024 13:39:33 GMT

I have asked a moderator to help.

Re: Fibre 900 download/upload speed

ulysees321 — Wed, 17 Jan 2024 13:49:24 GMT

Thank you, that is much appreciated

Sam

Re: Fibre 900 download/upload speed

DanielS — Wed, 17 Jan 2024 15:43:44 GMT

Hi @ulysees231,

We can take a look into this for you and do our best to help you.

It will take us a few working days before we can get back to you but we will.

Thank you

DanielS

Re: Fibre 900 download/upload speed

ulysees321 — Wed, 17 Jan 2024 16:17:04 GMT

Thanks Daniel

Re: Fibre 900 download/upload speed

ulysees321 — Thu, 18 Jan 2024 09:34:52 GMT

Many thanks for your assistance, Issue is now resolved 🙂

Re: Fibre 900 download/upload speed

RobbieMac — Thu, 18 Jan 2024 09:40:36 GMT

Hi @ulysees321

Thanks for taking the time to chat with me this morning.

I am really glad I could help you get this sorted. There was a profile mismatch in the background which was the reason why you weren't seeing the full upload speed on your package. I have sorted that now and I am pleased you're enjoying the upload speed in line with your Fibre 900 package.

I'll go ahead and close this off from my side as agreed. If you should need help or have a question in the future, feel free to come back on to the community as you're more than welcome 🙂

Thanks,

Robbie