https://community.bt.com/t5/BT-Fibre-broadband/Slow-connection-at-random-times-and-drop-outs/m-p/2342872#M351701 <P>Connection keeps slowing down at random times and dropping out.</P><P>The slowdown makes any activity unbearable, usually a simple speedtest can fail.</P><P>Ping is usually about 700-70ms. Naturally even after explaining that I have a PC connected to the hub as well, they still blamed it on wifi congestion like that means anything. An expert visited us today, I explained everything to him, he said it's the wifi congestion, performed a factory reset and left. He also said he left the issue open and that they will contact us about it.</P><P>My question is, is there any possibility for a proper engineer to come visit and fix this mess? Who should I talk about this?</P><P>The router light changes colors rapidly to orange and back to blue but this does not happen always when the internet drops out or slows down. I have tried everything to make the connection more stable to no avail.</P> Mon, 22 Jan 2024 18:10:05 GMT pinknori 2024-01-22T18:10:05Z https://community.bt.com/t5/BT-Fibre-broadband/Slow-connection-at-random-times-and-drop-outs/m-p/2342872#M351701 <P>Connection keeps slowing down at random times and dropping out.</P><P>The slowdown makes any activity unbearable, usually a simple speedtest can fail.</P><P>Ping is usually about 700-70ms. Naturally even after explaining that I have a PC connected to the hub as well, they still blamed it on wifi congestion like that means anything. An expert visited us today, I explained everything to him, he said it's the wifi congestion, performed a factory reset and left. He also said he left the issue open and that they will contact us about it.</P><P>My question is, is there any possibility for a proper engineer to come visit and fix this mess? Who should I talk about this?</P><P>The router light changes colors rapidly to orange and back to blue but this does not happen always when the internet drops out or slows down. I have tried everything to make the connection more stable to no avail.</P> Mon, 22 Jan 2024 18:10:05 GMT https://community.bt.com/t5/BT-Fibre-broadband/Slow-connection-at-random-times-and-drop-outs/m-p/2342872#M351701 pinknori 2024-01-22T18:10:05Z