This topic

BT Fibre 500 to 900 Upgrade - upload speed not changed

rudedog — Mon, 29 Jan 2024 09:29:09 GMT

Hi. I had a package upgrade last Tuesday from 500 to 900 and my download speed has increased as expected, however, there has been no change to the upload speed which is still capped at the previous ~70Mb. I have read a few posts suggesting this can take up to 72 hours to apply but still no change. The SH2 has been on the whole time. Other posts suggest that there may need to be a parameter change applied. Can anyone please advise? Thanks.

Re: BT Fibre 500 to 900 Upgrade - upload speed not changed

imjolly — Mon, 29 Jan 2024 10:13:54 GMT

if speed not improved then try reset to see if that fixes the problem

Re: BT Fibre 500 to 900 Upgrade - upload speed not changed

rudedog — Mon, 29 Jan 2024 12:05:13 GMT

Thanks for your reply but unfortunately that hasn't had any impact.

Re: BT Fibre 500 to 900 Upgrade - upload speed not changed

NeilO — Mon, 29 Jan 2024 12:36:05 GMT

Hi @rudedog I'm sorry the upload hasn't improved after changing to fibre 900. The moderation team will be happy to help, I'll send you a private message.

Thanks

Neil

Re: BT Fibre 500 to 900 Upgrade - upload speed not changed

StuartH — Tue, 30 Jan 2024 12:15:03 GMT

Hi @rudedog

Thanks for taking my call today.

Glad I could help get your speed increased for you.

Any issues please post back on the Community and we'll be happy to help.

Cheers

Stuart

Re: BT Fibre 500 to 900 Upgrade - upload speed not changed

rudedog — Tue, 30 Jan 2024 12:17:03 GMT

Thanks for getting this sorted for me so quickly!