This topic

How is my BT ONT box powered as it has no plug?

mikeo73 — Thu, 01 Feb 2024 09:41:15 GMT

How is my BT ONT box powered as it has no plug?

Re: How is my BT ONT box powered as it has no plug?

c64z86 — Thu, 01 Feb 2024 09:49:41 GMT

What does it look like? Are the green lights lit on top of it?

If it's all dark, then it needs a power supply. Some came with a battery back up unit which provides power for a limited time, but the power plug is still needed.

If you contact BT or whomever is your current Internet provider, then they should be able to send a new plug out for you.

Re: How is my BT ONT box powered as it has no plug?

imjolly — Thu, 01 Feb 2024 09:48:40 GMT

The ONT should have a power adapter which plugs into bottom of ONT and into mains power

Re: How is my BT ONT box powered as it has no plug?

mikeo73 — Thu, 01 Feb 2024 09:52:48 GMT

There is no plug, the green connector loops out via a very thin grey cable into a plastic disc which is fixed to the wall and the cable goes through the wall to outside.

Re: How is my BT ONT box powered as it has no plug?

licquorice — Thu, 01 Feb 2024 09:57:08 GMT

Have you just moved to the property and it has an ONT already fitted or have you just had fibre provided?

If the former, I guess the previous occupier has taken the power lead for some bizarre reason. If the latter, how was it tested when fitted if it didn't have a power lead.

Re: How is my BT ONT box powered as it has no plug?

imjolly — Thu, 01 Feb 2024 10:05:27 GMT

the green connector if like mine id the fibre connection from my CSP ( junction box where external fibre joins internal fibre)

Re: How is my BT ONT box powered as it has no plug?

mikeo73 — Thu, 01 Feb 2024 10:07:58 GMT

Sorry I should have been clearer in my original post.

I'm an existing customer and have had no internet since yesterday afternoon, it was working fine then all of a sudden purple lights were flashing on the hub and the internet was down, I called BT and the lady was asking what lights were on on the ONT box and I told her none were on.

Went through the usual turn off and back on procedure to no avail the she booked an engineer but they aren't coming until tomorrow.

I'm just curious to how the ONT box is powered as like I said there is no plug.

Re: How is my BT ONT box powered as it has no plug?

imjolly — Thu, 01 Feb 2024 10:19:23 GMT

are there 3 cable connected to ONT

ONT + internal CSP

white is power, red is ethernet and green fibre on mine

Re: How is my BT ONT box powered as it has no plug?

mikeo73 — Thu, 01 Feb 2024 10:29:55 GMT

Wow you sir are a legend haha my white power cable was not connected to the box it was just loose amongst the other cables under my desk, I never even noticed it.

I was on the phone to the BT lady for ages last night and she even viewed the box through my mobile camera and she never picked up the missing cable, she assumed the power came through the fire cable from outside.

All fixed now thanks very much everyone 😃

Re: How is my BT ONT box powered as it has no plug?

iniltous — Thu, 01 Feb 2024 10:45:41 GMT

If you haven’t already, don’t forget to cancel your Openreach visit if it’s no longer needed .

Re: How is my BT ONT box powered as it has no plug?

mikeo73 — Thu, 01 Feb 2024 10:52:00 GMT

Done already but thanks for the reminder👍

Re: How is my BT ONT box powered as it has no plug?

chrisjp — Thu, 01 Feb 2024 11:40:55 GMT

I guess when your internet went off you'd got your feet tangled in the white cable and accidentally pulled it out?

Re: How is my BT ONT box powered as it has no plug?

mikeo73 — Thu, 01 Feb 2024 13:13:13 GMT

It was my pet labrador she likes to sit under my desk when I'm on the computer, she does a few circles and digs the carpet to get comfy before lying down so I guess she must have pulled it out, she is now banned from the home office 😉