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Line Keeps Dropping Out

daisymike — Tue, 06 Feb 2024 09:42:46 GMT

My line keeps losing connection despite openreach “changing the ports” at the cabinet

The speed is always good as is the WiFi connection, I did post details of the log in another customers post who was having the same issue but no suggestions came back, hoping someone might be able to help before I have to call up

thanks

Re: Line Keeps Dropping Out

iniltous — Tue, 06 Feb 2024 12:38:35 GMT

Search Rein and Shine , do you have any electrical devices that switch on or off at the same time your connection disconnects, things like central heating pumps that are poorly electrically suppressed can cause ADSL/VDSL broadband lines to disconnect, although probably not an issue in February, Christmas time lights can also be a source of this type of interference.

Re: Line Keeps Dropping Out

daisymike — Wed, 07 Feb 2024 10:20:18 GMT

Thanks for that info, heating/boiler isn’t active on a lot of occasions when this happens.