https://community.bt.com/t5/BT-Fibre-broadband/Is-it-normal-for-monthly-15-minute-outages/m-p/2346394#M351918 <P>I have had FTTP with BT (900/100) for about 6 months now and approximately monthly, the line disconnects, the PON light goes red and I lose connectivity for 10-15 minutes.</P><P>This has normally been overnight, but yesterday it was in the middle of the evening - very inconvenient.</P><P>So is it normal to have these&nbsp; outages or is there a problem with my line?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-02-06 101112.png" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/83472iFB7FC089E9A96534/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-02-06 101112.png" alt="Screenshot 2024-02-06 101112.png" /></span></P> Tue, 06 Feb 2024 11:22:40 GMT pk1966 2024-02-06T11:22:40Z https://community.bt.com/t5/BT-Fibre-broadband/Is-it-normal-for-monthly-15-minute-outages/m-p/2346394#M351918 <P>I have had FTTP with BT (900/100) for about 6 months now and approximately monthly, the line disconnects, the PON light goes red and I lose connectivity for 10-15 minutes.</P><P>This has normally been overnight, but yesterday it was in the middle of the evening - very inconvenient.</P><P>So is it normal to have these&nbsp; outages or is there a problem with my line?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-02-06 101112.png" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/83472iFB7FC089E9A96534/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-02-06 101112.png" alt="Screenshot 2024-02-06 101112.png" /></span></P> Tue, 06 Feb 2024 11:22:40 GMT https://community.bt.com/t5/BT-Fibre-broadband/Is-it-normal-for-monthly-15-minute-outages/m-p/2346394#M351918 pk1966 2024-02-06T11:22:40Z https://community.bt.com/t5/BT-Fibre-broadband/Is-it-normal-for-monthly-15-minute-outages/m-p/2346456#M351922 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/126262">@pk1966</a></SPAN> thanks for posting, no that's not normal. I can see the log you've posted shows packet loss before the disconnection. I think it would be best to report a fault and get that looked at. I'll send you a private message so you can get in touch with your details.&nbsp;</P> <P>Thanks</P> <P>Neil</P> Tue, 06 Feb 2024 15:36:29 GMT https://community.bt.com/t5/BT-Fibre-broadband/Is-it-normal-for-monthly-15-minute-outages/m-p/2346456#M351922 NeilO 2024-02-06T15:36:29Z