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BT smart hub 2 staying orange

Aidan2 — Thu, 08 Feb 2024 14:55:09 GMT

I'm sorry if this is the wrong board but I'm having trouble with my WiFi. I live with my nan and the WiFi randomly cut out and is staying on orange. I've tried everything I can bar call a technician down and I need WiFi sorted ASAP as its a big part of my job. An ideas on how to fix it? Everything is plugged in properly with my Etherley cable in 2 which is where it has always been

Re: BT smart hub 2 staying orange

imjolly — Thu, 08 Feb 2024 15:10:18 GMT

have you tried a factory reset by pressing the recessed button on back and holding until hub lights flash 20/30 secs

Re: BT smart hub 2 staying orange

iniltous — Thu, 08 Feb 2024 15:17:45 GMT

Do you have a PSTN phone service with your broadband ( so the phone would be connected to the socket on the wall , not plugged into the router ) , if you do , have you checked for dialtone , it’s quite possible there is a fault you need to report if there also is no dialtone , but TBH , you probably should report it anyway .