This topic

Maximum available speed halved in a week.

eddwood1 — Thu, 08 Feb 2024 18:33:20 GMT

I am having to renew my broadband package but the maximum speed available has dropped from guaranteed 67 mb to 27mb.

No matter what package I try the max speed always comes back as 27mb, when for the past 4 years I have received 77mb.

I have been trying all week to get someone to understand what is actually going on and was told there is nothing they can do and I should contact Openreach, I have contacted Openreach and they told me they only communicate with my ISP.

It is frustrating because I'm being told my max speed is 27mb when it has been 77mb for the past 3 years, I live in a block of flats and if I change my door number to any other number in my block I am able to get the guaranteed 67mb option again.

It makes no sense, can anyone please help?

Re: Maximum available speed halved in a week.

licquorice — Thu, 08 Feb 2024 19:12:03 GMT

As long as your actual speed remains unchanged it doesn't really matter what your projected speed is. You get whatever your line is capable of, renewing package won't change anything.

Re: Maximum available speed halved in a week.

imjolly — Thu, 08 Feb 2024 19:40:51 GMT

Regardless of expected speed what speed are you currently getting on router?

Re: Maximum available speed halved in a week.

eddwood1 — Thu, 08 Feb 2024 20:17:40 GMT

It as halved what it was.

Re: Maximum available speed halved in a week.

eddwood1 — Thu, 08 Feb 2024 20:21:02 GMT

Now currently 29mb.

If I change my flat number it offers me 67 guaranteed.

Re: Maximum available speed halved in a week.

c64z86 — Thu, 08 Feb 2024 20:22:09 GMT

Sorry if it's a silly question, but are you connecting via Wifi or Ethernet? If on Wifi, are you using 5ghz?

Re: Maximum available speed halved in a week.

licquorice — Thu, 08 Feb 2024 20:25:02 GMT

What is your actual speed as reported by your hub, not the projected speed.

It is not clear what speed you are talking about

If your actual speed has dropped, then you have a fault.

Re: Maximum available speed halved in a week.

eddwood1 — Thu, 08 Feb 2024 20:25:57 GMT

Ethernet, I don't think the problem is with my equipment because an engineer came yesterday and said everything was ok and after a test said I can get upto 85mb.
But the system BT use to check what packages they can offer me says max 27mb, and it makes no sense because you can just change the flat number to any other one in my block and it offers full speeds.

Re: Maximum available speed halved in a week.

licquorice — Thu, 08 Feb 2024 20:30:49 GMT

Can you please just answer the question. What is the connection speed reported by the hub.

Advanced settings > technical log > information

Re: Maximum available speed halved in a week.

eddwood1 — Thu, 08 Feb 2024 20:31:53 GMT

12 flats in my block, 11 can get max speed, I can only get 27mb as of this week. All online availability tests say max speed is 27mb for my flat only.

Re: Maximum available speed halved in a week.

eddwood1 — Thu, 08 Feb 2024 20:32:28 GMT

I told you 29mb

Re: Maximum available speed halved in a week.

licquorice — Thu, 08 Feb 2024 20:34:04 GMT

Right, then you have a fault that needs to be reported. You are just confusing everything by reference to the checker and renewing contract which is totally irrelevant.

Re: Maximum available speed halved in a week.

eddwood1 — Thu, 08 Feb 2024 20:37:11 GMT

Well I have made 10 phone calls and am told the same thing, if whatever Openreach report as my max speed that is all they can offer me.

Re: Maximum available speed halved in a week.

imjolly — Thu, 08 Feb 2024 20:37:45 GMT

The estimates you are getting of 27mb is based on your current connection stats and as @licquorice posted you have a line fault

Do you have a home phone not on digital voice? If so check for dial tone as the reduction in speed can be caused by a wire disconnected in your phone socket

Re: Maximum available speed halved in a week.

licquorice — Thu, 08 Feb 2024 20:42:00 GMT

Forget trying to renew your contract, have you reported the fault?

Re: Maximum available speed halved in a week.

eddwood1 — Thu, 08 Feb 2024 20:43:33 GMT

I don't hear any noise on the line, an Openreach engineer came out yesterday said he found a fault at the exchange and fixed it.

He then done a line check and said I should be able to get 85mb.

But like I say I cant get a contract for any speeds over 30mb with any ISP unless I change my flat number to nextdoor.

Re: Maximum available speed halved in a week.

eddwood1 — Thu, 08 Feb 2024 20:46:16 GMT

Yes, BT don't even seem to recognise it as a fault, I am being told they can only go by the speeds reported by Openreach and they cant do anything.

Re: Maximum available speed halved in a week.

imjolly — Thu, 08 Feb 2024 20:50:22 GMT

If you don't have digital voice and you cannot hear the dial tone on your phone then you need to report a phone fault not a broadband fault. Get phone working and broadband speed will return to'normal'

Re: Maximum available speed halved in a week.

eddwood1 — Thu, 08 Feb 2024 20:51:41 GMT

There is nothing wrong with the dial tone, not even any noise or static.

Re: Maximum available speed halved in a week.

licquorice — Thu, 08 Feb 2024 20:54:16 GMT

Can you post a screenshot of the hub stats?