https://community.bt.com/t5/BT-Fibre-broadband/Broadband-failure/m-p/2347050#M351989 <P>For which you will receive compensation</P> Fri, 09 Feb 2024 17:41:19 GMT licquorice 2024-02-09T17:41:19Z https://community.bt.com/t5/BT-Fibre-broadband/Broadband-failure/m-p/2346947#M351987 <P>Our broadband quite on 2 Feb 24 so we lost the telephone as well.&nbsp; We have a BT Hybrid Hub which has taken over as far as the broadband is concerned, but the telephone is still disconnected.</P><P>I reported the fault via My BT and got a message to say it would be fixed by "the end of the day on 8th February".&nbsp; IT was not fixed although the BT fault site said that both the broadband failure and the telephone failure had been attended to and were now fixed.</P><P>I again reported the fault and we are now assured that it will be fixed by the end of the day on the 13th February.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="240208, Broadband Fault Report.png" style="width: 637px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/83500i14848CEF577D960B/image-size/large?v=v2&amp;px=999" role="button" title="240208, Broadband Fault Report.png" alt="240208, Broadband Fault Report.png" /></span></P><P>So, all this time we are paying in full for a broadband service and a landline telephone service which are not working.&nbsp; <span class="lia-unicode-emoji" title=":angry_face:">😠</span></P> Fri, 09 Feb 2024 10:40:39 GMT https://community.bt.com/t5/BT-Fibre-broadband/Broadband-failure/m-p/2346947#M351987 BeeTeeGent 2024-02-09T10:40:39Z https://community.bt.com/t5/BT-Fibre-broadband/Broadband-failure/m-p/2347050#M351989 <P>For which you will receive compensation</P> Fri, 09 Feb 2024 17:41:19 GMT https://community.bt.com/t5/BT-Fibre-broadband/Broadband-failure/m-p/2347050#M351989 licquorice 2024-02-09T17:41:19Z