This topic

Flashing purple light on hub

Kizza — Sat, 10 Feb 2024 20:15:29 GMT

I have set up my hub but I don't have a enthernet port in my house but when I plug the wan cable in to a wireless connection the light goes to sold orange light.

Do I need to get a enthernet port installed.

I have the bordband cable connected but still haven't got Internet it comes from a phone port cable.

Re: Flashing purple light on hub

chrisjp — Sat, 10 Feb 2024 20:18:12 GMT

It looks like you've got broadband via FTTC (fibre to the cabinet) with the final connection over copper wire.
If that's the case, then you need to connect your "phone port", via a suitable filter, to the RJ11 port on your hub. The cable needs to have RJ11 plugs on each end.
You do NOT need an ethernet port or ethernet cable to connect your hub to the broadband service

Re: Flashing purple light on hub

Kizza — Sun, 11 Feb 2024 09:38:49 GMT

@chrisjp Okay thanks for that when I unplug the ethernet cable from the wan port its still flashing purple any idea

Re: Flashing purple light on hub

imjolly — Sun, 11 Feb 2024 10:16:15 GMT

which of the above are you connecting to the hub - top pic or one 5/6/7?

Re: Flashing purple light on hub

Kizza — Sun, 11 Feb 2024 10:31:11 GMT

So it 6 from the wall to a adsl connector then into the hub.

When the wan cable is in it flashes orange when it's unpluges its flashes purple I looked on bt website and it says we don't have Internet to the hub.

So will this be a out error i.e the maid box i live in a flat and no one eles is having this problem

Re: Flashing purple light on hub

WSH — Sun, 11 Feb 2024 11:13:12 GMT

Try it without the inline filter and plug the cable directly into the top socket on the wall.

The WAN port is irrelevant in that setup. You can switch it back to being a LAN port.

Re: Flashing purple light on hub

Kizza — Sun, 11 Feb 2024 18:50:19 GMT

The wire for the broadband need to connect to the inline as that's the only way it connect to the hub

Re: Flashing purple light on hub

WSH — Sun, 11 Feb 2024 20:37:17 GMT

Strange? With FTTC to the master socket like that, the lead supplied is usually RJ11 to RJ11 plug to go from the DSL socket on the hub to the RJ11 socket on the filter. One of the jobs of the filter is then to convert it to a BT phone plug to plug into a phone socket.

If you have socket 6 you don't need that. In fact, the filter blocks the high frequency broadband signal from causing interference on the voice-side. Socket 6 has a built-in filter. By plugging into the phone socket, you are effectively connecting to a socket with the broadband signal already filtered out.

Re: Flashing purple light on hub

WSH — Sun, 11 Feb 2024 21:29:19 GMT

Thought occurs…

BT send out two versions of the Smart Hub 2. One with a cat 5 cable, (RJ45 to RJ45 plug), to connect the WAN port to a box on the wall with lights on it called an ONT. (The top picture posted by IMJolly). This is the set up for “Full Fibre” or FTTP. For this the old phone socket is obsolete and you don’t connect the hub to it.

Sockets 5 to 7 in the diagram are for FTTC/VDSL, just “Fibre 1 or 2”. For this they send out an RJ11 to RJ11 cable to connect to the DSL port on the hub to the phone master socket. You indicated you had socket 6, implying you have FTTC.

They may have sent you the wrong lead, as that does happen but first of all I suggest you clarify which broadband package are you on? Is it FTTC/VDSL or Full Fibre? If it is FTTP/Full Fibre your should have an ONT somewhere. (It may be tucked away in cupboard if it is a new build). If it is FTTC/VDSL are you sure it is activated yet?

Re: Flashing purple light on hub

Kizza — Mon, 12 Feb 2024 07:26:36 GMT

I think I found the problem the farther in law came out and had a look amd I think he made it 10x worse

Re: Flashing purple light on hub

WSH — Mon, 12 Feb 2024 08:58:26 GMT

Not clear what that actually shows. Is it an internal extension connection? Only two wires are used to deliver the phone/broadband signal anyway. There are usually a number of "spare" wires that remain unconnected. That is the case for both the wires coming in from outside and any internal extensions these days.

Re: Flashing purple light on hub

Kizza — Mon, 12 Feb 2024 09:08:44 GMT

Oh I didnt know that and regards to the wires it goes from the outside connection thought in inline and then into the hub from the rj11 into the hub that how it runs

Re: Flashing purple light on hub

WSH — Mon, 12 Feb 2024 09:17:03 GMT

Did you try connecting the RJ11 straight to the top port on the master socket and leaving out the inline filter, as I suggested?

Re: Flashing purple light on hub

Kizza — Mon, 12 Feb 2024 09:19:49 GMT

I tired but my socket only lets me put in the inline please see the wall socket

Re: Flashing purple light on hub

WSH — Mon, 12 Feb 2024 09:29:37 GMT

It looks as though the top is removed from the socket in the picture? Sometimes you do that and plug into the socket at the back to bypass the filtered faceplate to test it but it is not the normal connection method. If you have socket 6, as you said earlier, there should be two sockets. An RJ11 at the top and a normal phone socket at the bottom. The hub connects to the top one.

Re: Flashing purple light on hub

Kizza — Mon, 12 Feb 2024 09:51:34 GMT

Yeh i understand what you are saying this is my sockets its off the wall

Re: Flashing purple light on hub

WSH — Mon, 12 Feb 2024 11:12:49 GMT

Right. I've dug out an old type 6, (as imjolly put it), to look at. What you should have are these three parts: A backplate (screwed to the wall), a middle filter section with the top socket on it and a bottom part with the phone socket on it. The assembled unit looks like diagram 6. What you have in the picture is the back part of the socket and the front filter plate seems to be missing.

Strictly speaking connecting it like that should work. I think the time has come to phone customer services, both because the service appears not to have been activated and because half your socket seems to be missing. They’ll probably need to send an Openreach engineer out to put a new socket in. (And it's not called an ethernet port, by the way. If you say that it will just confuse the issue).

Edit: What it should look like is this:

Re: Flashing purple light on hub

Kizza — Mon, 12 Feb 2024 11:39:46 GMT

Okay so regards to the socket I need its the first one right.

Whats this called and I will ring them to come out and fit a new one as its off the wall and looks reqlly old.

Re: Flashing purple light on hub

WSH — Mon, 12 Feb 2024 12:16:03 GMT

The socket is Openreach property so BT will need to get them to send an engineer out. When you phone just tell them the connection isn't working and the socket is off the wall and needs fixing. You don't need to identify the type as the engineer will fit whatever is required. Probably an updated type 5C with a mark 4 filter, as that is the current version.