This topic

Cable issues

GoulsbraIan — Wed, 28 Feb 2024 17:24:38 GMT

Hi. I have had to have a new cable fitted externally as decided by Openreach to fix a Broadband connection issue but the new cable which was fitted when I was away sits above ground in my front garden( the old cable was under) . No one at BT nor Openreach seem able to arrange for this to be rectified. Any one any ideas on how I can get this sorted?

Re: Cable issues

NeilO — Wed, 28 Feb 2024 20:47:17 GMT

Hi @GoulsbraIan are you a BT broadband customer?

Neil

Re: Cable issues

36ULW — Wed, 28 Feb 2024 21:30:24 GMT

So they’ve just laid the cable over the top of the garden, driveway, etc?

I’m just hoping that was/is a temporary fix to get you back in service until they do a dig to repair a blockage or install duct.

Re: Cable issues

GoulsbraIan — Thu, 29 Feb 2024 09:20:11 GMT

Hi .. yes I am

Re: Cable issues

GoulsbraIan — Thu, 29 Feb 2024 09:20:50 GMT

Hi .. as far as they are concerned the issue is closed.