https://community.bt.com/t5/BT-Fibre-broadband/Non-delivery-of-router/m-p/2356044#M352651 <P>Is this situation normal?&nbsp; The engineer came two days ago to install the new line for our replacement BT broadband.&nbsp; Unfortunately the router hadn't arrived, and after 3&nbsp; l o n g&nbsp; on-line chats and 2&nbsp; l o n g&nbsp; phone calls, it appears that the equipment was "accidentally" never sent (no stated reason).&nbsp; So the old system is now disconnected and I have no broadband connection for the internet to operate my business.&nbsp; The best the on-line chat person can say is that I will "eventually" receive a message about WHEN the router is likely to arrive.&nbsp; I can't believe that this poor service is the norm today, compared with my experience when getting my first BT business account&nbsp; 20 years ago.&nbsp; Should they not be profusely apologetic and send me the missing equipment by courier??</P> Fri, 15 Mar 2024 16:28:49 GMT kennardavalennek 2024-03-15T16:28:49Z https://community.bt.com/t5/BT-Fibre-broadband/Non-delivery-of-router/m-p/2356044#M352651 <P>Is this situation normal?&nbsp; The engineer came two days ago to install the new line for our replacement BT broadband.&nbsp; Unfortunately the router hadn't arrived, and after 3&nbsp; l o n g&nbsp; on-line chats and 2&nbsp; l o n g&nbsp; phone calls, it appears that the equipment was "accidentally" never sent (no stated reason).&nbsp; So the old system is now disconnected and I have no broadband connection for the internet to operate my business.&nbsp; The best the on-line chat person can say is that I will "eventually" receive a message about WHEN the router is likely to arrive.&nbsp; I can't believe that this poor service is the norm today, compared with my experience when getting my first BT business account&nbsp; 20 years ago.&nbsp; Should they not be profusely apologetic and send me the missing equipment by courier??</P> Fri, 15 Mar 2024 16:28:49 GMT https://community.bt.com/t5/BT-Fibre-broadband/Non-delivery-of-router/m-p/2356044#M352651 kennardavalennek 2024-03-15T16:28:49Z https://community.bt.com/t5/BT-Fibre-broadband/Non-delivery-of-router/m-p/2356045#M352652 <P>If you are a business user you should post on the BT Business Forum.</P> <P><A href="https://business.forums.bt.com/" target="_blank">Home - BT Business Community</A></P> <P>&nbsp;</P> Fri, 15 Mar 2024 16:30:58 GMT https://community.bt.com/t5/BT-Fibre-broadband/Non-delivery-of-router/m-p/2356045#M352652 gg30340 2024-03-15T16:30:58Z