This topic

No connection new build

Amyclara — Wed, 20 Mar 2024 11:20:12 GMT

Hello, please bear with me as I’m not very technical at all. I moved in to a new build in October. The house itself is shared ownership. I own half the housing association (sage )own the other half. I was the last resident to move in and it appears the property developers have not ensured the fibre line/broadband has been fitted correctly. No internet provider has been able to provide to my house for obvious reasons as the line is not connected . I have requested the developers have a look time and time again. Someone did indeed come to take a look and said he would be back. This was at Christmas so I assume he is lost. The property developers are stating it’s not their issue. I am unable to communicate with bt open reach myself and I’m unable to secure a broadband provider so I have no one to liaise with them? I’ve been without internet now since October. We are running off a smart 5G hub which is very costly and honestly useless. I’m at my wits end and I don’t know what I’m supposed to do next? Any advice would be hugely grateful! Thankyou

Re: No connection new build

imjolly — Wed, 20 Mar 2024 11:40:21 GMT

enter your address and post results remembering to delete address this will show what if anything is available to you

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: No connection new build

iniltous — Wed, 20 Mar 2024 12:31:49 GMT

Are BT your intended ISP ? , if you preference is a different provider, then any enquiry should be towards them , assuming it’s Openreach that you think have provided network into the development ( there is no such organisation as BT Openreach ) , you could contact them via their website asking why your neighbours can get service but you cannot .

Re: No connection new build

brookheather — Wed, 20 Mar 2024 16:15:47 GMT

If your neightbours have fibre and you don't then you can use this form to contact OpenReach - it may just be a missing entry in their database:

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

Re: No connection new build

ptrduffy — Thu, 21 Mar 2024 08:33:40 GMT

Presumably you at least have a phone line and so could order ADSL or FTTC? If you follow the link @imjolly provided we can see what's available to you.

Re: No connection new build

Amyclara — Fri, 22 Mar 2024 09:46:59 GMT

Hello, I have tried to do this several times with my address and the box doesn’t even register. When I click submit to enter the details

Re: No connection new build

ptrduffy — Fri, 22 Mar 2024 09:51:56 GMT

If you enter just your postcode it will give you a list of properties to choose from - is your address in that list?

Re: No connection new build

Amyclara — Sat, 23 Mar 2024 20:26:09 GMT

Thankyou. It just states this message.

We cannot determine broadband availability at this location. This may be a new address to which connectivity is not yet complete.

Re: No connection new build

jac_95 — Sat, 23 Mar 2024 20:36:06 GMT

@Amyclara

Who are your neighbours with? Some property developers (such as Taylor Wimpy as an example) use a AltNet Network infrastructure provider rather than Openreach.

Re: No connection new build

iniltous — Sat, 23 Mar 2024 20:46:17 GMT

Does your address appear on the Royal Mail website ?

Try using the DSL checker but using your property's UPRN instead of the postal address , you may need to look up your UPRN .

If the developer hasn’t actually registered the address with the appropriate authorities, then it won’t appear as a valid address and therefore not appear on any ISP’s ordering portal, are your neighbours properties shown when you use the DSL checker , and it’s just yours that doesn’t appear ?

Does the property have an Openreach ONT fitted ? ,

Re: No connection new build

Anonymous — Sat, 23 Mar 2024 20:52:52 GMT

UPRN Search

Postcode Search

Re: No connection new build

Amyclara — Sun, 24 Mar 2024 09:21:27 GMT

@jac_95 my whole street have had to sign up with see the light as no one else can provide any connection.

Re: No connection new build

Amyclara — Sun, 24 Mar 2024 09:23:43 GMT

@iniltous yes its registered with Royal Mail.
I’m sorry I don’t actually know what an ONT is. There is a box that’s been fitted that states it’s a FNL which apparently means I should be connected to the internet however I’m still not

Re: No connection new build

garybs29 — Sun, 24 Mar 2024 09:27:20 GMT

@Amyclara it sounds very much like the developer has installed another network so i'd suggest reaching out to them for assistance

Re: No connection new build

Keith_Beddoe — Sun, 24 Mar 2024 09:32:19 GMT

@Amyclara

Possibly https://www.mthnetworks.com/set-up-your-ofnl-modem-with-our-handy-guide/

Nothing to do with BT or Openreach.

Re: No connection new build

iniltous — Sun, 24 Mar 2024 09:44:33 GMT

If what you call a FNL , is actually OFNL , that’s not Openreach, and that means BT as an ISP won’t be available as they exclusively use Openreach , ( TBH , the ISP’s that are on OFNL are not household names ) , it suggests the developer locked out everyone elses networks and did a ‘sweetheart’ deal with a niche network provider ( OFNL ) that hardly anyone will have heard of , and make you use them , or ISP’s that are available on OFNL , unless you use a mobile network.

An ONT is an optical network termination ( point ) , this guide shows what Openreach would fit ,page 5 shows the enclosure that holds the ONT , fitted in a standard electrical pattress box .

https://www.openreach.com/content/dam/openreach/openreach-dam-files/documents/New%20Sites%20Fibre%20Handbook%20May%202022.pdf

It seems though that Openreach were blocked from your development so you won’t have one of these , you may have whatever OFNL fit , but you won’t find any ‘big’ ISP’s that use them

Re: No connection new build

Amyclara — Sun, 24 Mar 2024 09:42:58 GMT

@iniltous Thankyou so much that is actually probably the most help I’ve had since October regarding this issue. I’m going to call this provider once they open at 11 and see if I can finally get to the bottom of it

Re: No connection new build

Amyclara — Sun, 24 Mar 2024 09:43:40 GMT

@Keith_Beddoe thankyou such much I’m going to try and get this sorted today. With all the help here I think I might actually resolve it

Re: No connection new build

Anonymous — Sun, 24 Mar 2024 09:56:34 GMT

@Amyclarawrote:
my whole street have had to sign up with see the light as no one else can provide any connection.

For future reference, it would be much better to provide all the information in your first post, rather than four days later. If you had this could have been resolved on Wednesday...

Re: No connection new build

Amyclara — Sun, 24 Mar 2024 10:07:23 GMT

well as I did state in my very first post. I am not very knowledgable regarding issues like this. I hold my hands up. But Thankyou for your somewhat sarcastic reply. The issues is not resolved…. I just have slightly more information now.

Anyway I hope you have a wonderful day and thanks again!