Broadband dropping

DanielleM — Sat, 23 Mar 2024 19:57:04 GMT

Ever since joining BT I have had nothing but problems with my connection. It completely drops out multiple times a day and I have raised faults to BT multiple times with them sending an engineer to me twice however I am getting nowhere and I am really at my wits end. My previous provider was very stable and I only changed after being promised faster internet which has ended up being one of the greatest mistakes of my life.

I would be open to any possible fixes.

Re: Broadband dropping

RobbieMac — Sun, 24 Mar 2024 09:51:12 GMT

Good morning @DanielleM

Welcome to the BT Community and thank you for your post!

I am sorry for the connection problems you've been experiencing with your broadband recently. I appreciate the amount of time you've been in touch reporting this and I understand two engineers have been arranged and the fault still isn't sorted.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

This topic

Broadband dropping

Re: Broadband dropping