https://community.bt.com/t5/BT-Fibre-broadband/stuck-on-40-10-profile/m-p/2358785#M352918 <P>we recently changed from Plusnet business to Bt Business, we are on the Fibre 76 Essential + Digital Line package. we have been told our estimated line speed should be download 61-73 and upload 17-18. When the engineer ( not BT ) came to install it he told us we were on a 40-10 profile. I have spent&nbsp; hours on online chat trying to get to someone who can help , is there anyone on here who could help?&nbsp; I see previous posts about this ask for a pic of the hub technical info I have attached this if it could help us.&nbsp; Many Thanks<span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="hub technical info clean.jpg" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84016iC2A58E797A94F371/image-size/large?v=v2&amp;px=999" role="button" title="hub technical info clean.jpg" alt="hub technical info clean.jpg" /></span></P><P>&nbsp;</P> Thu, 28 Mar 2024 10:25:50 GMT markb863 2024-03-28T10:25:50Z https://community.bt.com/t5/BT-Fibre-broadband/stuck-on-40-10-profile/m-p/2358785#M352918 <P>we recently changed from Plusnet business to Bt Business, we are on the Fibre 76 Essential + Digital Line package. we have been told our estimated line speed should be download 61-73 and upload 17-18. When the engineer ( not BT ) came to install it he told us we were on a 40-10 profile. I have spent&nbsp; hours on online chat trying to get to someone who can help , is there anyone on here who could help?&nbsp; I see previous posts about this ask for a pic of the hub technical info I have attached this if it could help us.&nbsp; Many Thanks<span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="hub technical info clean.jpg" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84016iC2A58E797A94F371/image-size/large?v=v2&amp;px=999" role="button" title="hub technical info clean.jpg" alt="hub technical info clean.jpg" /></span></P><P>&nbsp;</P> Thu, 28 Mar 2024 10:25:50 GMT https://community.bt.com/t5/BT-Fibre-broadband/stuck-on-40-10-profile/m-p/2358785#M352918 markb863 2024-03-28T10:25:50Z https://community.bt.com/t5/BT-Fibre-broadband/stuck-on-40-10-profile/m-p/2358790#M352921 <P>as a business user you need to post here&nbsp;&nbsp;<A href="https://business.forums.bt.com/" target="_blank">https://business.forums.bt.com/</A></P> <P>this is a residential forum</P> Thu, 28 Mar 2024 10:33:32 GMT https://community.bt.com/t5/BT-Fibre-broadband/stuck-on-40-10-profile/m-p/2358790#M352921 imjolly 2024-03-28T10:33:32Z