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BT Service Status

BarkingMadBarking — Tue, 02 Apr 2024 09:23:58 GMT

Our BB dropped over the weekend - a fault in the area.

I searched for service status on my phone and all I could find was:

https://www.bt.com/help/check-service-status

This requires a landline number. Since not everyone will have a landline number perhaps it should be updated?

Can someone pass to the relevant feature update team?

Re: BT Service Status

Anonymous — Tue, 02 Apr 2024 10:22:25 GMT

@BarkingMadBarking

Good suggestion, although I think they intend you to fault report using the MyBT app or the following page, neither of which require a landline number, just for you to login:

https://www.bt.com/help/report-and-track-your-bt-problem

Re: BT Service Status

BarkingMadBarking — Tue, 02 Apr 2024 10:45:56 GMT

@Anonymous

Perhaps. The trouble these days is there are many ways - web, app - to access your data on a companies account - and they don't all show the same picture/provide the same info. For example, a can setup a future payment using my banks app, but I cannot see future payments in the app - I need to use the browser.

Having done some diagnostics with the HH2, looking at the logs, swapping for another modem/router I'd determined it wasn't a physical problem with the line and therefore may have been a problem in the locality. I just wanted to know if there was a general fault.

My neighbour also asked if there were problems because her router was glowing red. And then she informed me that the street WhatsApp was awash with similar comments.

Re: BT Service Status

Anonymous — Tue, 02 Apr 2024 11:12:42 GMT

I don’t disagree, although I also understand the frustration some customers get when pushed down a single digital path if they have an issue.

Having multiple but inconsistent avenues is equally frustrating and if there is one thing BT do really well, it’s being inconsistent! 🤣

Re: BT Service Status

Anonymous — Tue, 02 Apr 2024 11:30:15 GMT

@BarkingMadBarking

Luckily Zen are more enlightened & will accept an area code.