https://community.bt.com/t5/BT-Fibre-broadband/Extremely-Long-Outages/m-p/2359649#M353005 <P>Have they reported the fault to customer services? <BR />0330 1234 150</P> <P>They could try a factory reset of the hub by pressing the recessed button with a pin for about 20 seconds until the lights flash, but it is possibly a faulty hub.</P> Wed, 03 Apr 2024 07:22:26 GMT licquorice 2024-04-03T07:22:26Z https://community.bt.com/t5/BT-Fibre-broadband/Extremely-Long-Outages/m-p/2359639#M353004 <P>I'm posting this on behalf of a friend using BT in the Boston area. He is having intermittent outages with BT Broadband and his hub stays on green for hours. Its very intermittent and for the past 2 weeks its been fine and but then it will randomly drop for again. The drops last for hours at a time.<BR /><BR />My current guess is a faulty router or a issue remotely as its being forcefully rebooted by "SAAF"?<BR /><BR />I will attach a image below from the Smart Hub 2 logs:<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="logs.png" style="width: 602px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84052i18D3BAD971C0C33C/image-size/large?v=v2&amp;px=999" role="button" title="logs.png" alt="logs.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84053iCE87B90952C4E3FB/image-size/medium?v=v2&amp;px=400" role="button" title="image.png" alt="image.png" /></span></P> Tue, 02 Apr 2024 22:06:26 GMT https://community.bt.com/t5/BT-Fibre-broadband/Extremely-Long-Outages/m-p/2359639#M353004 daviesr138 2024-04-02T22:06:26Z https://community.bt.com/t5/BT-Fibre-broadband/Extremely-Long-Outages/m-p/2359649#M353005 <P>Have they reported the fault to customer services? <BR />0330 1234 150</P> <P>They could try a factory reset of the hub by pressing the recessed button with a pin for about 20 seconds until the lights flash, but it is possibly a faulty hub.</P> Wed, 03 Apr 2024 07:22:26 GMT https://community.bt.com/t5/BT-Fibre-broadband/Extremely-Long-Outages/m-p/2359649#M353005 licquorice 2024-04-03T07:22:26Z