This topic

Getting FTTP

tipiglen — Wed, 03 Apr 2024 17:42:46 GMT

How can I get connected to the illustrated unit on the pole which currently also has the copper wire carrying my unsatisfactory broadband? My neighbour half a mile further along the same fibre run (dug in a year ago) has a working FTTP connection from the similar unit on a similar pole.

Why can't I get connected?

Re: Getting FTTP

iniltous — Wed, 03 Apr 2024 18:00:02 GMT

Customer connections are made from a CBT ( connectorised block terminal ) the image shown is of a splitter node or a intermediate joint , CBT’s can be cabled from these devices , but if the pole that this ‘node’ is on , ( presumably the pole that serves your home with copper ) , doesn’t also have a CBT on it , then the chances are this is part of the distribution network for another close by area ,and that areas CBT’s are served from it .

If your property isn’t part of that particular PON ( passive optical network ) this FTTP item even if it’s very close to your property , neither helps or hinders your chances of getting FTTP , but it probably provides FTTP for an area that your address isn’t included in .

Re: Getting FTTP

tipiglen — Wed, 03 Apr 2024 18:05:03 GMT

There are no 'others'. this unit is just a 'spur' off the fibre line dug in along our singletrack road (and dug in across our drive entrance) a year ago. Similar units are on poles near every neighbouring residence (There are only 4 residences on the road which is just over a mile long) As noted, the neighbour furthest along the line has gotten connected. He was with plusnet and apparently they asked openreach to do the work. Why can't BT do the same for me?

Re: Getting FTTP

36ULW — Wed, 03 Apr 2024 18:49:36 GMT

TMZCGZZY is an Intermediate Fibre Joint.

Looks like it’s linked to a CBT about 650m up the road.

Re: Getting FTTP

iniltous — Wed, 03 Apr 2024 19:43:06 GMT

So if this ‘IJ’ is simply a point at which a fibre cable meets another fibre cable to extend the connectivity along a route ( a cable into the IJ spliced to a cable , or cables going out ) , it’s proximity to your address is irrelevant, it’s part of a network that isn’t designed to include your property, it just happens that it runs past your property.

As far as your neighbour with Plusnet asking Openreach to get them FTTP , that’s not the case , there is no mechanism for that , there is a product, FTTPod ,( fibre to the premises on demand) where a customer ( if they are prepared to pay for the network to be constructed ) can get a themselves connected to FTTP , this is very expensive and it’s an Openreach product that Plusnet don’t offer , so cannot be how your neighbour was connected , unless they initially used an ISP that does offer FTTPod ( like Cerberus ) and when the minimum term expired they migrated to Plusnet , ( like any other ‘native’ FTTP customer, FTTPod customers are treated up just like ordinary FTTP after the minimum term )

The chances are that your neighbour just happened to be within an area that Openreach provided FTTP for , and you are not in that area .

Re: Getting FTTP

36ULW — Wed, 03 Apr 2024 20:34:33 GMT

From what I can tell the house with the CBT outside is at the end of a Dead End Road. So you have to go past the OP’s house to get to it.

To be fair to the OP unless the Neighbour did pay for an FTTPoD Service it does seem odd his property wouldn’t be on the same PON.

This is purely speculation but I have come across it before but is the neighbour, or previous owner of the neighbours house someone of importance or has Political sway to influence things in BT/Openreaches favour?

Re: Getting FTTP

tonysmini018 — Wed, 03 Apr 2024 21:15:27 GMT

It may have been a USO build

Re: Getting FTTP

36ULW — Wed, 03 Apr 2024 21:27:07 GMT

I’d be interested to find out where the Splitter is and how many other premises it serves.

It could potentially be a USO Build.

Although if they went to the trouble of building a PON for a USO Build why not connect up others nearby.

A single fibre can supply service to upwards of 32 people. Why would Openreach only add one extra THP when they could have 32?

Got some Adtran Build work to do in the Midlands tomorrow. Might see if one of the local guys, if one’s about will have a look on the map for me.

Re: Getting FTTP

Anonymous — Wed, 03 Apr 2024 21:51:16 GMT

@36ULWwrote:
I’d be interested to find out where the Splitter is and how many other premises it serves.

According to the availability checker there is only one property (South Glen) served in that postcode. But that also has 23Mb VDSL available which I think would preclude a USO. Although there are also holiday lets with unknown status. If they're new maybe the connection was put in to service them ultimately?

Re: Getting FTTP

tipiglen — Wed, 03 Apr 2024 22:01:41 GMT

1. What is a USO build?
2. The fibre runs from the village (Palnackie) past my house (the 'splitter' is on a pole on my property and is connected to a buried Junction box in the verge over my wall.)
3. There is no other house or potential customer within 200 meters. We are surrounded by fields and woods.
4. If you search BTwholesale for postcode DG7 1PN, you will get North Glen (me) and South Glen (my neighbour) and two others. Have a look.
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressSuggestedList
5. Fibre run was done by a contractor (Netel). splitters by Openreach (I think).

There is a potential customer (me) trying to get noticed by a service provider who seems to be deaf.

Re: Getting FTTP

tipiglen — Wed, 03 Apr 2024 22:06:19 GMT

Yes! South Glen is my neighbour. I am at North Glen (half a mile nearer the exchange) and directly alongside the very same fibre cable run. I could probably easily sabotage South Glen, but they are my best friends.

Re: Getting FTTP

tipiglen — Wed, 03 Apr 2024 22:11:45 GMT

"TMZCGZZY is an Intermediate Fibre Joint."

AT LAST! Someone who knows what all the scribbles mean!

This unit wouldn't be on 'my' pole except to ultimately serve my premises as there is no other potential customer within hundreds of meters. What tree do you suggest I shake to get a response?

Re: Getting FTTP

Anonymous — Wed, 03 Apr 2024 22:18:41 GMT

I get 21 results for that postcode, including the nine holiday huts.

I see there is a North Glen & a North Glen Farm. Are these actually different properties? North Glen shows as undetermined, so just wondering if there's confusion around the similar addresses.

Re: Getting FTTP

tipiglen — Wed, 03 Apr 2024 22:19:36 GMT

North Glen Farm is North Glen - The same. The Holiday lets are 'huts' pretty much 'off grid'. I don't think the fibre goes beyond South Glen.

Re: Getting FTTP

Anonymous — Wed, 03 Apr 2024 22:32:43 GMT

That won't be helping then but the Farm shows no FTTP either. Also there appears to be no UPRN for North Glen Farm but there is one for a North Glen Gallery.

There was an option on the Openreach site to query situations like this where a neighbour has FTTP but you can't get it. But they seem to have a redesign of the web site & removed or hidden that. It might be worth trying to raise it with them via their chat facility. If you go here the chat is bottom right.

Oh & USO.

Re: Getting FTTP

tipiglen — Wed, 03 Apr 2024 22:36:23 GMT

I think I am "North Glen Farm" and we show "On Demand" as available, but I can't get any joy from anywhere. Thanks for your attention and comments, though, and we get too good speeds to qualify for USO, but the upload side keeps misbehaving and producing "cannot connect to server" type errors and dropping out in the middle of medium to large uploads and just being erratic.
Very frustrating, because there is some use as "working from home " and it's proving inadequate for that.

Re: Getting FTTP

tipiglen — Wed, 03 Apr 2024 22:40:53 GMT

What's UPRN? For my sins, over fifty years here, I have used North Glen Gallery, North Glen Farm, and North Glen - all one place/one family/one business ... Also one phone number, one postcode

Re: Getting FTTP

Anonymous — Wed, 03 Apr 2024 23:30:00 GMT

FTTP on Demand is a provision wholly paid for by the customer & is generally very expensive. Hence the earlier references to South Glen being very possible well off enough to have funded this.

UPRN is unique property register identity & designed to more accurately identify a property. But as ther are two listings for North Glen & North Glen Gallery then something seems awry. I’d see about getting that corrected & also the Openreach database.

Re: Getting FTTP

36ULW — Thu, 04 Apr 2024 05:46:19 GMT

Just thought, the property up the road.

Is it just a residential property or part of the Forestry Commission. In England we have Forestry England, not sure what the Scottish equivalent is.

Anyway, for some random reason Forestry England/Scotland, etc falls under the LFFN Project, which is basically the Critical Infrastructure of the U.K. i.e. Schools, Police Stations, Fire Stations and for some reason Forestry.

Re: Getting FTTP

tonysmini018 — Thu, 04 Apr 2024 06:07:21 GMT

Speak to your neighbour, ask them how they got connected and what strings they had to pull. If the build was for one property, there must have been a reason and someone must have paid for it.

This is the enquiry form you need.

https://www.openreach.com/forms/fibre-broadband-availability---customer-form