https://community.bt.com/t5/BT-Fibre-broadband/Copper-connection-but-SHub2-flashing-purple/m-p/2361557#M353210 Thanks. Openreach turned up to carry out installation assessment. Confirmed 'dig' required, tried to get connection reset but required account holder. 150, eventually confirmed, still no connection but unlimited data applied to EE mobile. Thu, 11 Apr 2024 21:08:12 GMT Madangler 2024-04-11T21:08:12Z https://community.bt.com/t5/BT-Fibre-broadband/Copper-connection-but-SHub2-flashing-purple/m-p/2361177#M353186 <P>Hi. Awaiting full fibre but usual Openreach poor communications. 2 missed appointments. Last night lost BB and landline. Smart Hub 2 flashing purple, same after resets. Someone swapped my service too early as still copper?</P><P>Thanks.</P> Wed, 10 Apr 2024 05:59:48 GMT https://community.bt.com/t5/BT-Fibre-broadband/Copper-connection-but-SHub2-flashing-purple/m-p/2361177#M353186 Madangler 2024-04-10T05:59:48Z https://community.bt.com/t5/BT-Fibre-broadband/Copper-connection-but-SHub2-flashing-purple/m-p/2361180#M353187 <P>Sounds like it. Give customer services a call <BR />0330 1234 150</P> Wed, 10 Apr 2024 07:10:19 GMT https://community.bt.com/t5/BT-Fibre-broadband/Copper-connection-but-SHub2-flashing-purple/m-p/2361180#M353187 licquorice 2024-04-10T07:10:19Z https://community.bt.com/t5/BT-Fibre-broadband/Copper-connection-but-SHub2-flashing-purple/m-p/2361557#M353210 Thanks. Openreach turned up to carry out installation assessment. Confirmed 'dig' required, tried to get connection reset but required account holder. 150, eventually confirmed, still no connection but unlimited data applied to EE mobile. Thu, 11 Apr 2024 21:08:12 GMT https://community.bt.com/t5/BT-Fibre-broadband/Copper-connection-but-SHub2-flashing-purple/m-p/2361557#M353210 Madangler 2024-04-11T21:08:12Z