This topic

Openreach are a closed shop!

t_stanley — Mon, 15 Apr 2024 15:20:08 GMT

9 weeks in and over 2 weeks since opening our shop, Openreach are yet to install the cables to connect us.

We are a small business and need internet to run our software. At the moment we have a Gigacube using 3G but it can't cope with the level of data.

I speak to BT (at least 12 times now) and they say they are waiting on Openreach.

I speak to Openreach and they say you have to go through BT.

They are a law unto themselves!

Meanwhile we are stuck in no man's land slowly going out of business.

How can I escape this endless cycle???

Keith_Beddoe — Mon, 15 Apr 2024 15:21:44 GMT

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks

imjolly — Mon, 15 Apr 2024 15:22:24 GMT

as a business user you need to post here https://business.forums.bt.com/

this is a residential forum and cannot help

Shelf3lf — Wed, 17 Apr 2024 20:42:08 GMT

Get an EE 5G Smart hub. They’re a lot faster.

t_stanley — Thu, 18 Apr 2024 08:02:25 GMT

signal doesn't allow. struggle for 3g.

Keith_Beddoe — Thu, 18 Apr 2024 08:11:59 GMT

Message AdamC as requested.