This topic

Need help with ORDI Openreach data integrity I think?

Hullaboo — Tue, 16 Apr 2024 17:30:15 GMT

Hello there,

So I live in a converted house, 25a South Street. 25a South Street can get full FTTP as shown in the BT Wholesaler checker, I have also ordered FTTP from BT to this address.

My issue is, is that my address is actually First Floor Flat, 25a South Street. Upon using the Wholesaler checker from Openreach I do not actually get FTTP to my flat even though 25a can get it, but 25a is the house we're in, the flat downstairs also cannot get it Ground Floor Flat, both of us can only get ADSL but 25a can get FTTP. Makes no sense as this is our building.

I got told to post on here and contact the BT Mod assistance team to raise a check for ORDI Openreach data integrity.

I do have an appointment booked for an engineer to come out on the 29th April.

Not really sure how to word a lot of this, but thank you. If I need to provide any details or information please ask.

Many thanks.

Re: Need help with ORDI Openreach data integrity I think?

imjolly — Tue, 16 Apr 2024 17:44:19 GMT

How is your address shown in the royal mail database?

If you already have an openreach engineer booked for 29/4 then really need to wait until after visit

Re: Need help with ORDI Openreach data integrity I think?

36ULW — Tue, 16 Apr 2024 17:44:36 GMT

So you live in a house that’s 25a and it’s split into two flats, 25a and 25a.

I’d hazard a guess that’s your problem. It’ll just see 25a as one address, not 2 or 3 separate ones.

Re: Need help with ORDI Openreach data integrity I think?

Hullaboo — Tue, 16 Apr 2024 17:53:38 GMT

Okie dokie, I'll wait till after the engineer pops out and try get it sorted depending on what they say/do.

Yeah so 25a must have been what the address was before it was converted into the 2 flats, I don't think it "technically" exists anymore.

25a is now First Floor Flat 25a South Street and Ground Floor Flat 25a South Street, but the house/flat IS 25a South Street.

Been a nightmare trying to get internet here forever as only ADSL of upto 11Mbps shows for the 2 addresses but 25a can get Full FTTP.

Re: Need help with ORDI Openreach data integrity I think?

pippincp — Tue, 16 Apr 2024 21:13:16 GMT

What does the Royal Mail database show for the address?

Re: Need help with ORDI Openreach data integrity I think?

Hullaboo — Tue, 16 Apr 2024 21:22:29 GMT

So Openreach shows 3 25a addresses, 25a South Street, First Floor Flat 25a South Street, Ground Floor Flat 25a South Street.

Royal Mail only shows 2, the First Floor Flat 25a South Street and Ground Floor Flat 25a South Street, this is the correct one. 25a in theory shouldn't have an "address" as it's the whole house. Once it got converted into the two flats the two addresses above are what it became.

Re: Need help with ORDI Openreach data integrity I think?

iniltous — Wed, 17 Apr 2024 06:40:45 GMT

Hopefully the Mods will offer to submit an ORDI to get the Openreach records to match the Royal Mail records, as you state 25a isn’t really an entity anymore as its now 2 separate dwellings, 25a First floor , and 25a Ground floor.

As stated it may be wise to allow your order to complete using 25a , then getting the address corrected via ORDI , rather than attempting to change it in advance, incase it causes the existing order to fail and you have to start again with a new order once 25a First Floor is showing on Openreach.

Re: Need help with ORDI Openreach data integrity I think?

Keith_Beddoe — Wed, 17 Apr 2024 06:47:17 GMT

@Hullaboo

If you are getting a visit from Openreach, then your BT order must have been accepted, as Openreach would not visit otherwise.

What date has BT given you for service activation?

Re: Need help with ORDI Openreach data integrity I think?

iniltous — Wed, 17 Apr 2024 07:57:50 GMT

The OP has also raised this addressing issue on another non ISP specific forum, and there are more details of this current attempt using BT to get service and a previous attempt , the current BT order is raised against the ‘main’ 25a address , ( not 25a First floor flat ) in fact a previous order ( not with BT ) got as far as getting a CSP fitted on the building , presumably that ISP also used 25a ,( 25a shows on the DSL checker as a 2 stage install ) that order was cancelled after the first stage visit ( hence the CSP ) but the ONT was never provided because the second stage visit never took place , the first stage installer even advised someone else would be along to complete the install , so at that point nothing seemed untoward, but the cancellation then happened.

Presumably the first order failed because the address mismatch was noticed sometime between the first and second stage dates , but was the cancellation raised by OR or by the ISP ? , that isn’t known , just that the second stage never happened.

…It’s likely any installer won’t be bothered by the address on the ‘job sheet’ showing 25a and being asked by the ‘householder’ to install service into the upper part of the building , so the BT order will no doubt proceed ( it obviously has to point ) but the order from the previous ISP order also progressed to a point , but that ultimately failed , that’s the concern , this BT order may hit the same addressing obstacle .

Re: Need help with ORDI Openreach data integrity I think?

Keith_Beddoe — Wed, 17 Apr 2024 07:54:51 GMT

@iniltous

The mods would not be able to raise an ORDI if another provider is involved. I can see this getting very complicated, and I do not think a moderator can help here, especially the time that they would need to be spend on it.

Re: Need help with ORDI Openreach data integrity I think?

iniltous — Wed, 17 Apr 2024 08:12:22 GMT

The previous ISP order is cancelled , so isn’t relevant, the OP was advised to use BT so once an order with BT was in the system , the BT Mod on here , could raise an ORDI , it’s relatively straightforward, 25a doesn’t exist as an address anymore , it’s now 2 separate addresses with 25a as a prefix , 25a first floor flat , and 25a ground floor flat, Royal Mail show 2 flats and not a separate 25a address , OR need to change their address records to show that ( pretty much what ORDI does ) , both flats have the same installation method ( overhead ) from a pole , as stated , a dropwire to a CSP has previously been provided from the earlier cancelled order .

Without being a BT customer the BT Mod would have no reason to get involved, so the OP is now a BT customer ( in so far that they have an order that’s ‘in flight’ with BT ) hopefully that BT order , will qualify the OP as a BT customer , so that the BT Mod could at least try and get the address issue corrected.

Re: Need help with ORDI Openreach data integrity I think?

Anonymous — Wed, 17 Apr 2024 08:52:03 GMT

@Hullaboo

Similar problem was reported here but surprisingly, OR apparently resolved it directly with the customer. Unfortunately though, although they said that they'd contacted OR, they didn't say how. There is a link to a form later in that thread that may help should this installation also fail.

@tsharn

If you receive this tag it would be useful to know exactly who you contacted & how.

Re: Need help with ORDI Openreach data integrity I think?

Hullaboo — Wed, 17 Apr 2024 09:16:45 GMT

As Iniltous has said, along with helping me on another forum(much appreciated)

When I ordered internet from a different ISP it was under the 25a address I assume they were looking at the Openreach address.

They ordered Openreach to install the bits needed to get FTTP running for the property, Openreach installed this 3 months or so after my contract with said company, installed that greybox on the front of the property.

When getting into contact with the ISP they then noticed a conflict in my address, when they searched for my actual address it comes up with only being able to have ADSL not FTTP, hence the contract got cancelled. As far as it goes on Royal Mail, 25a doesn't exist anymore, it was split into the 2 flats.

Been coasting on a router using mobile data ever since, there is no hard wired internet contract I am contracted in. After asking for help on the other forum which was wonderful and very enlightening to my plight. I then proceeded to go through with the contract with BT to try sort this out. So I'm only contracted with BT for internet.

There's an engineer coming tomorrow on the 18th to survey external work, router is going to be dispatched on the 24th and Openreach are coming on the 29th. I believe I chose the 25th when I ordered it, so 25th maybe my activation date? Not super sure the tracker doesn't say when it's activated.

Re: Need help with ORDI Openreach data integrity I think?

iniltous — Wed, 17 Apr 2024 09:28:01 GMT

The OP was also supplied ( via the other forum post ) with a link to the Openreach formwize that’s pretty much a ‘my neighbours can get FTTP why can’t I ‘ , so that also ( assuming the OP filled in the form ) may get the Openreach data corrected .

If the address isn’t changed , and it was the previous ISP ( from the earlier order ) rather than Openreach that decided to cancel , then personally I would simply continue with the address as 25a , receiving an invoice/ billing doubtless won’t need a postie to deliver the bill with on line billing etc , so the only potential problem is if the ground floor flat also orders FTTP and the ISP they use tries to takeover the OP’s service , rather than order second service for 25a , but even that should generate a ‘sorry to see you leave’ notification so the OP would know something is happening and can stop any takeover…but obviously getting the address data corrected is the best option.

Re: Need help with ORDI Openreach data integrity I think?

DanielS — Wed, 17 Apr 2024 11:21:03 GMT

Hi @Hullaboo,

Hopefully everything gets installed for you.

As @iniltous says, we'd need to get the address tidied up with Openreach in case the person on the ground floor tries to get FTTP which could cause an issue with your service down the line. I'll send you a private message so we can look into it. It will take us approximately 5 working days before my team can get back to you directly at this time.

Thank you

DanielS

Re: Need help with ORDI Openreach data integrity I think?

tonysmini018 — Wed, 17 Apr 2024 22:40:34 GMT

You may need to get the Royal Mail to update their system with both addresses including the correct UPRN’s for each flat.

I can’t post the links here but if you search “UPRN finder” and “update address Royal Mail” you will find them.

This will then cascade down to the OR system and anyone else who uses the RM database for info.

As for availability with OR, it sounds like only the original address was showing when the build was planned and commissioned and the new details and UPRN’s added afterwards. The fibre enquiry form should go to the correct team to sort this, if not then try messaging Openreach via Facebook or Twitter can help. As it is, it will probably need another port lighting up on the CBT for your neighbour.

Re: Need help with ORDI Openreach data integrity I think?

iniltous — Thu, 18 Apr 2024 08:29:20 GMT

The Royal Mail entry is correct.

Re: Need help with ORDI Openreach data integrity I think?

Hullaboo — Thu, 18 Apr 2024 08:42:33 GMT

Yep, the Royal mail entry is correct, it's the Openreach wholesale checker thing that's incorrect.

DanielS the moderator has contacted me via PM and we should be going through the process of sorting it all out when they get back to me.

I'll keep the forum updated on my progress of getting this all sorted.

Re: Need help with ORDI Openreach data integrity I think?

tonysmini018 — Thu, 18 Apr 2024 11:27:07 GMT

Sometimes they are correct on the RM front system, but the details haven’t cascaded down to the address databases that everyone else uses, putting in this request kicks that off.
It’s solved this issue may times in the past.

Re: Need help with ORDI Openreach data integrity I think?

pippincp — Thu, 18 Apr 2024 12:41:19 GMT

@tonysmini018 A request for an ORDI will clear it up in a matter of days. The mods here will sort it out.