This topic

FTTP Fibre 900 upload capped

trapdoor — Sat, 27 Apr 2024 15:20:34 GMT

It’s been a frustrating week after having my old 80/20 FTTC replaced with FTTP Fibre 900 and a conversion to ‘digital voice’

Installation was done by Quinn rather than Openreach, and whilst the fibre install was done quickly and the new SH2 setup, I was informed by the Quinn engineer that I’d get full down/up speeds after a couple of days … well I’m getting in excess of 900 down and 20 up! Also my digital voice is only ‘half’ working … I can make outgoing calls which are registered as my landline number but incoming calls just ring at the caller end and nothing at my end … well, unless I plug my old analogue phone into the old copper wall socket where I also seem to have my old number present!

BT today sent out a ‘QUBE’ engineer … who was just expecting to find I hadn’t plugged a phone into the hub. His calls to BT got nowhere other than another appointment for Openreach to come out for some reason!

How can it be so hard to transfer service from copper to fibre, and how can it be that only half a job gets done?

I note from doing a search that the moderators can get the cap on the fibre broadband lifted as it seems to be a firmware cap in the ‘smart’ hub! Not so smart that it can’t tell I’m on a Fibre 900 service!

Any moderator help appreciated as I’m paying for a service that I’m not getting and no one seems to be taking ownership to get it resolved.

Re: FTTP Fibre 900 upload capped

trapdoor — Sat, 27 Apr 2024 17:20:48 GMT

Just plugged laptop directly into the ONT and am getting 900 down 110 up so this proves it’s a SH2 issue.

Re: FTTP Fibre 900 upload capped

pippincp — Sat, 27 Apr 2024 17:36:04 GMT

Leave the SH2 plugged in and it should raise the upload cap withing 72hrs. If not, post back.

Re: FTTP Fibre 900 upload capped

trapdoor — Sat, 27 Apr 2024 17:58:30 GMT

It’s been well over 72 hours since install … SH2 has been on without a restart.
It seems a common and frustrating issue.

Re: FTTP Fibre 900 upload capped

imjolly — Sat, 27 Apr 2024 19:42:25 GMT

As still no improvement after 72hrs + I have asked mods to help. The mods will post here but after you reply could be 3 or more days before mods get back to you as they reply in order requests for assistance are received

Re: FTTP Fibre 900 upload capped

tonysmini018 — Sat, 27 Apr 2024 22:11:16 GMT

Pin reset the router, is should then re-install the latest updates.

Re: FTTP Fibre 900 upload capped

JohnC2 — Sun, 28 Apr 2024 09:21:03 GMT

Hi @trapdoor, sorry your upload speed hasn't improved. The quickest way to sort this would be to contact our Technical Helpdesk. Try calling on the 'Message now' option on this page: Fix broadband | BT Help
The speed test will pick up any error in your profile and ask them to correct it.
Let us know how you get on.

Cheers

John

Re: FTTP Fibre 900 upload capped

trapdoor — Mon, 29 Apr 2024 11:56:26 GMT

Well that was a complete waste of time and an hour of my life on the BT chat service I’ll never get back 😤

Re: FTTP Fibre 900 upload capped

naylor2006 — Mon, 29 Apr 2024 12:03:09 GMT

As you've managed to successfully connect directly to the ONT using PPPOE on a laptop then personally I think its time to use your own router and forget about this all 🙂

Re: FTTP Fibre 900 upload capped

imjolly — Mon, 29 Apr 2024 12:09:26 GMT

@trapdoor

as you tried CS without success I have asked mods to help you they will post here

Re: FTTP Fibre 900 upload capped

DavidM — Mon, 29 Apr 2024 12:16:08 GMT

Hi @trapdoor and thanks for the update.

Since you've had no luck with the chat guys we'll take a look at this for you. Check your inbox for my message and drop me over your details.

Cheers

David

Re: FTTP Fibre 900 upload capped

trapdoor — Mon, 29 Apr 2024 12:21:50 GMT

@naylor2006 … that’s tricky as I’m being converted to BT Digital Voice and I’m yet to find a third party router that supports this … it seems it HAS to be the SH2 until BT bring out an adapter, which I doubt they will as they want everyone tied to the SH2!

Re: FTTP Fibre 900 upload capped

trapdoor — Mon, 29 Apr 2024 12:43:22 GMT

Since you've had no luck with the chat guys we'll take a look at this for you. Check your inbox for my message and drop me over your details.
Cheers
David

Thanks @DavidM … have replied to your message.

Re: FTTP Fibre 900 upload capped

naylor2006 — Mon, 29 Apr 2024 13:17:01 GMT

Hey I was being slightly humorous, I think ive seen couple achieve it but cant remember if it was with BT but it was hella difficult, I think somehow they had their own router connected to the ONT but then the HUB connect to that and it was working some way like that....rather than having the hub into the ONT first.

But if you really want a phone line then youre a bit stuck, I wouldn't recommend going down that hole.

Re: FTTP Fibre 900 upload capped

pippincp — Mon, 29 Apr 2024 16:02:59 GMT

@naylor2006wrote:
Hey I was being slightly humorous, I think ive seen couple achieve it but cant remember if it was with BT but it was hella difficult, I think somehow they had their own router connected to the ONT but then the HUB connect to that and it was working some way like that....rather than having the hub into the ONT first.
But if you really want a phone line then youre a bit stuck, I wouldn't recommend going down that hole.

The Hub has to be connected first for DV to work.

Re: FTTP Fibre 900 upload capped

naylor2006 — Mon, 29 Apr 2024 16:04:57 GMT

Yeah I know, but…I’ve seen some posts somewhere where folks have got it to work the other way around somehow, I’m going to try find it.

Benefit being your own router is the router.

Re: FTTP Fibre 900 upload capped

pippincp — Mon, 29 Apr 2024 16:11:51 GMT

I agree @naylor2006 I just wouldn't order DV personally. If I had a home number I wished to keep I would port the number to a 3rd party VoIP provider.

Re: FTTP Fibre 900 upload capped

imjolly — Mon, 29 Apr 2024 16:21:59 GMT

@naylor2006 wrote:

Yeah I know, but…I’ve seen some posts somewhere where folks have got it to work the other way around somehow, I’m going to try find it.

Benefit being your own router is the router.

Will really be interested in you finding a post with DV working and SH2 is not first connection to internet

Re: FTTP Fibre 900 upload capped

naylor2006 — Mon, 29 Apr 2024 16:49:08 GMT

It wasn’t necessarily BT.

When was doing a deep dive into 3rd party routers when I was looking at which FTTP to go with on some forum somewhere I saw it.

The way you said that makes me think you know it’s impossible and I’m not saying it’s possible. It may have been over on the Ubiquity forums and about a US ISP, I can’t remember, sorry for the pointless post in the meantime.

Re: FTTP Fibre 900 upload capped

JE23 — Tue, 30 Apr 2024 05:46:16 GMT

Not surprised you've had issues at all, at least you are getting 900mb down. I replaced my 70 or so mb stable line to get a so called upgrade with BT to 900 and have had to use wireless for the time being. Knew there might be a small speed loss after realising the junk SH2 can't do wireless 6 but at times after a week it's still dropping to single digits in speed from only a room away and get about 250mb max, I get 100mb up as promised when it's at least 100mb down but seem to be getting issues daily right now.

Currently waiting on a kit/longer cat5 cable as my router location had to move to connect it directly, obviously at that point if I'm not getting the mininum speed gaurantee of 700mb I'll be complaining.
What a hassle.