This topic

Slow upload on FTTP (900mb)

WilliamLow14 — Tue, 30 Apr 2024 10:50:12 GMT

Hi,

I've recently had FTTP installed. The download speeds are ok, still not where I would expect them, but the upload speed is really bad.

Currently getting upload throughput of around 1.5mb and my upload profile is set to 115mb.

Anything I could try?

Regards,

William

Re: Slow upload on FTTP (900mb)

Keith_Beddoe — Tue, 30 Apr 2024 10:54:12 GMT

@WilliamLow14

Are you testing the speed using a direct Ethernet connection between your computer and the BT Home Hub?

Wireless is no good to run this test.

Re: Slow upload on FTTP (900mb)

WilliamLow14 — Tue, 30 Apr 2024 10:55:29 GMT

Hi Keith,

Yes direct connection via ethernet cable.

Re: Slow upload on FTTP (900mb)

Keith_Beddoe — Tue, 30 Apr 2024 11:07:03 GMT

I assume its the BT Smart Hub 2?

How long has your connection been activated?

Normally the default upload parameter is 20Mbs, until a change is sent to the home hub to alter it.

Your upload seems much lower, so initially I would try a full factory reset of the home hub, just in case there is an issue with the default configuration. Then test it again.

What speed does the BT app report?

https://www.bt.com/about-my-bt-app

Re: Slow upload on FTTP (900mb)

WilliamLow14 — Tue, 30 Apr 2024 11:49:34 GMT

Yes new Smart Hub 2 connected.

The connection was activated yesterday (29th April).

The latest speed test was 328mb down and 2.54mb upload.

Regards,

William.

Re: Slow upload on FTTP (900mb)

Keith_Beddoe — Tue, 30 Apr 2024 12:02:32 GMT

Did you factory reset the home hub?

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

Is your computer capable of fast speeds and has a 1Gb network card, connected with a Cat5e or better, Ethernet cable?

Re: Slow upload on FTTP (900mb)

Keith_Beddoe — Tue, 30 Apr 2024 12:24:12 GMT

@WilliamLow14

Try a different speed test https://speedtest.btwholesale.com/

Select 500/1000mb option.

Re: Slow upload on FTTP (900mb)

WilliamLow14 — Tue, 30 Apr 2024 14:25:18 GMT

Yes factory reset of the Smart Hub has been done with no improvement.

Yes the devices are capable of 1gb and are connected with a cat5e cable.

Re: Slow upload on FTTP (900mb)

Keith_Beddoe — Tue, 30 Apr 2024 14:29:24 GMT

@WilliamLow14

Leave it a couple of days to see if the upload speed improves once the profile on the Smart Hub 2 is updated

If its still the same, then a moderator can be asked to look at it.

Re: Slow upload on FTTP (900mb)

WilliamLow14 — Tue, 30 Apr 2024 14:48:55 GMT

Ok Keith, I will do that.

Thanks for your help so far.

Regards,

William.

Re: Slow upload on FTTP (900mb)

WilliamLow14 — Fri, 03 May 2024 20:13:07 GMT

I've left the connection for a few days and there's still no improvement 😞

Any help would be appreciated.

Regards,

William

Re: Slow upload on FTTP (900mb)

PaddyB — Sat, 04 May 2024 08:57:11 GMT

Hi @WilliamLow14,

Thank you for posting. I'm sorry you haven't seen an improvement on the upload speed side of your connection. Send me your details and I'll run a few checks on the connection to see what's causing the issue.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy