https://community.bt.com/t5/BT-Fibre-broadband/Returning-bt-smart-hub/m-p/2381428#M354631 <P>The engineer is from openreach or maybe a contractor so should not give them the hub - probably won't take it anyway. You should get a returns bag from BT after up and running for you to return old hub. Bag is pre-paid and you just take to post office and get receipt of posting which you must keep</P> Thu, 02 May 2024 18:09:02 GMT imjolly 2024-05-02T18:09:02Z https://community.bt.com/t5/BT-Fibre-broadband/Returning-bt-smart-hub/m-p/2381421#M354629 <P>IBT is sending me a smart hub 2 and digital adapter prior to being switched to digital voice next Wednesday. An engineer was booked by bt. I thought the engineer was going to bring the digital hub and adapter but they are being posted. Does anybody know whether I need to return the old hub or whether I could give it back to the engineer? And how do I get proof that I did give it back to the engineer in case bt asked for it later or charge me for non return? Thanks</P> Thu, 02 May 2024 16:32:05 GMT https://community.bt.com/t5/BT-Fibre-broadband/Returning-bt-smart-hub/m-p/2381421#M354629 cherry76 2024-05-02T16:32:05Z https://community.bt.com/t5/BT-Fibre-broadband/Returning-bt-smart-hub/m-p/2381428#M354631 <P>The engineer is from openreach or maybe a contractor so should not give them the hub - probably won't take it anyway. You should get a returns bag from BT after up and running for you to return old hub. Bag is pre-paid and you just take to post office and get receipt of posting which you must keep</P> Thu, 02 May 2024 18:09:02 GMT https://community.bt.com/t5/BT-Fibre-broadband/Returning-bt-smart-hub/m-p/2381428#M354631 imjolly 2024-05-02T18:09:02Z