This topic

WBC / NGA Profile Question [ ADMINS ]

AngryNetworking — Wed, 01 May 2024 08:21:55 GMT

i need to know what WBC / NGA Profile im set to please .

MOD REQUEST - WBC / NGA Profile Question

AngryNetworking — Fri, 03 May 2024 10:07:21 GMT

i need to know what WBC / NGA Profile im set to please ?

Re: MOD REQUEST - WBC / NGA Profile Question

licquorice — Fri, 03 May 2024 10:14:40 GMT

No, you WANT to know what it is, you don't NEED to know what it is.

Re: MOD REQUEST - WBC / NGA Profile Question

AngryNetworking — Fri, 03 May 2024 10:53:42 GMT

i am a paying customer and im entitled to know . Just because 99% of people dont ask this sort of question doesnt mean the info should be held from me .

Re: MOD REQUEST - WBC / NGA Profile Question

gg30340 — Fri, 03 May 2024 11:08:22 GMT

Given all your other threads / posts about this perhaps if you were to explain why you "need" to know it might be helpfull.

Re: MOD REQUEST - WBC / NGA Profile Question

AngryNetworking — Fri, 03 May 2024 11:13:55 GMT

whatever the profile is on right now its not working for me . I need to know whats its set to right now so i can avoid that specific profile and get the profile changed to another .

Re: MOD REQUEST - WBC / NGA Profile Question

gg30340 — Fri, 03 May 2024 11:30:29 GMT

You would appear to have had assistance with this before. As far as I am aware chopping and changing the line profile is not something that is just done on a whim or at a customers request.

You would need to be more specific as regards why you think changing it would resolve your problem what ever that may be.

Re: MOD REQUEST - WBC / NGA Profile Question

DanielS — Fri, 03 May 2024 12:00:13 GMT

Hey @AngryNetworking,

From memory you were on our 80/20 FTTC service using SOGEA

What speeds are you getting presently? Let me know if you'd like us to take this offline to check your connection, please? It will take us about 5 working days before we can get back to you though.

Thank you

DanielS

Re: MOD REQUEST - WBC / NGA Profile Question

AngryNetworking — Fri, 03 May 2024 12:12:51 GMT

Downstream sync speed:
79.999 Mbps
Upstream sync speed:
19.482 Mbps

this is my speeds and yes to 80/20 FTTC SOGEA . Yes you can take this offline to check no problem , will i expect a drop out today whilst you do that ?

Re: MOD REQUEST - WBC / NGA Profile Question

DanielS — Fri, 03 May 2024 12:37:37 GMT

Those speeds match the SOGEA profile that you're on.

Are you experiencing any particular issue?

Thanks,

DanielS

Re: MOD REQUEST - WBC / NGA Profile Question

AngryNetworking — Fri, 03 May 2024 12:47:53 GMT

just the whole issue ive been banging on about for months . With gaming been like 2 seconds behind everyone else . Is it possible for you to change my WBC profile to super stable / NGA Stable to see how it goes over the weekend ?

ive had openreach engineers out so theres no fault from the cab to my house . Im thinking its more to do with settings applied to my line rather than a actual physical problem . I do know on paper the speed profile is meant to be best for gamers but ive been on speed and still keep getting into the same issue once the line settles after a dlm reset for example .

Re: MOD REQUEST - WBC / NGA Profile Question

DanielS — Fri, 03 May 2024 15:51:35 GMT

With the changes to our access we won't be able to change the stability.

What games are you playing where you see this potential lag? Does that game show that you have a latency of 200ms?

Are you using a console or a PC for gaming?

Thank you

DanielS

Re: MOD REQUEST - WBC / NGA Profile Question

gg30340 — Fri, 03 May 2024 17:39:41 GMT

Have you considered that the problem is with your equipment or your internal set up?

Re: MOD REQUEST - WBC / NGA Profile Question

AngryNetworking — Fri, 03 May 2024 18:19:17 GMT

replaced everything … even the console twice

Re: MOD REQUEST - WBC / NGA Profile Question

AngryNetworking — Fri, 03 May 2024 18:22:18 GMT

console . Nothing to do with the game or servers . Its accross all FPS fames . It is a network issue in bt’s end . Like ive said in the past … the same equipment the same setup the same servers when ive had settings tweaked to the line its been perfect but when the line settles it goes and undos everything n goes bad

DLM RESET PLEASE [MODS]

AngryNetworking — Sun, 12 May 2024 16:15:52 GMT

is it possible to get a DLM reset performed please as fast as possible ?

Re: DLM RESET PLEASE [MODS]

TimCurtis — Sun, 12 May 2024 16:58:44 GMT

@AngryNetworking

I think you need to give some details as to what the problem is first.

Re: DLM RESET PLEASE [MODS]

AngryNetworking — Sun, 12 May 2024 17:15:27 GMT

trying to get my SNR margin back to 6/6 and get the line profile changed and undo all settings done by openreach engineers

Re: DLM RESET PLEASE [MODS]

Les-Gibson — Sun, 12 May 2024 17:22:07 GMT

As you've posted in the category BT Fibre Broadband it must be asked if you have FTTC or FTTP as DLM is not applicable to FTTP

Re: DLM RESET PLEASE [MODS]

AngryNetworking — Sun, 12 May 2024 17:23:47 GMT

yeah true you are right . Im FTTC . Thanks !