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Damaged Fibre Optic Cable

mrlarner — Sat, 11 May 2024 11:27:40 GMT

Hi contractors have accidentally damaged the fibre optic cable connecting our broadband. How do I book an engineer? BT diagnosis tool just says they have detected an incident in my area and given estimated fix date/time but I’m not sure anything is actually being done/scheduled for a visit?

Re: Damaged Fibre Optic Cable

licquorice — Sat, 11 May 2024 11:49:24 GMT

Just report a fault to customer services
0330 1234 150

Re: Damaged Fibre Optic Cable

mrlarner — Sat, 11 May 2024 12:55:33 GMT

Doesn’t give you option to talk to anyone straight to bot

Re: Damaged Fibre Optic Cable

chrisjp — Sat, 11 May 2024 20:10:00 GMT

Don't know whether it works with BT's bot, but often, if you repeatedly type gobbledegook, you eventually get put through to a human

Re: Damaged Fibre Optic Cable

36ULW — Sun, 12 May 2024 06:58:25 GMT

It used to be if you ignored the options they would just put you through to someone after repeating them a couple of times.

Re: Damaged Fibre Optic Cable

NeilO — Sun, 12 May 2024 09:28:00 GMT

@mrlarner Option 1 then option 4 will get you through to a guide in the faults department.

Neil