This topic

Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

coleyjf — Sun, 19 May 2024 07:14:01 GMT

Hi, I know similar threads to this has been posted previously but not recently and it has been suggested a new post would be useful.

I've HALO3 (FTTC) broadband and up till recently I had reasonable service speeds ( 50+ download and 10+ upload - on the guaranteed 43mbps+ download and 10 to 12mbps upload) ) but about two weeks ago both speeds dropped (37'ish download and 0.2 upload!). I got the helpdesk to test and they couldn't see any problems BUT they were unable to run the remote tests, presumable due to the very low upload speeds, anyway was off on holiday that week so now revisiting the issue.

Bits of info:

HALO3 FTTC service, now with with IP /digital phones
Only about 30meters from the cab
Copper UG feed to the house direct from the cabinet
Internal cable terminates directly onto the NTE with no (old) extension fitted,

I had an engineer call yesterday, (nice chap, aren't or weren't we all) he changed the NTE and the HUB and the download speeds have now been consistently over 50mbps but he couldn't get the upload above 0.7mbps! he advised waiting a while (24hours) and see if it improved and it hasn't. Still 0.7mbps upload.

I'm intending to re-contact the desk today but wondered if there was any info out there so I can point them in the correct direction !

BTW upgrading to FTTP isn't an option yet, about 3 months away.

Thanks for any anticipated help 🙂

cheers Jim

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

Anonymous — Sun, 19 May 2024 07:24:12 GMT

Try the automated trouble-shooter, hopefully that will pick up the fault & get you an Openreach engineer, rather than a pound shop version,

https://www.bt.com/help/report-and-track-your-bt-problem

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

coleyjf — Sun, 19 May 2024 08:04:47 GMT

Hi Guru

Already tried that, that won't run, possibly due to the lack of upload capability. Also the desk sent me a link to try remote speed test/diagnostics and that wouldn't run either, again apparently due to the lack of upload capabilities!

The desk advised me to use the BT Wholesale speed test, which does work OK.

It's apparently the same issue that stops or drastically restricts me seeing my on line security cameras and doorbell from off site.

Cheers Jim

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

Anonymous — Sun, 19 May 2024 08:05:09 GMT

Then I can only suggest you go back to the phone & re-iterate that their "engineer" ran away without solving the problem & you need a visit from Openreach.

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

iniltous — Sun, 19 May 2024 08:24:01 GMT

If you are such a short distance from the cabinet even your downstream speed seems poor , post your router statistics ( advanced settings )

192.168.1.254

and the predicted speed from here ( use address as you are on DV )

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

Anonymous — Sun, 19 May 2024 09:01:19 GMT

@iniltous

Presumably @coleyjf is on Fibre 1? Although that would seem odd as a cost saving measure giving they're paying the premium for Halo 3. I'm not sure why posters conflate their add-ons with their broadband service.

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

coleyjf — Sun, 19 May 2024 09:23:12 GMT

Not sure what you mean @iniltous. Conflate?

It's fttc, fttp would have been offered as a solution but that's not available here for a few months aparently?

Cheers, Jim ( coleyjf)

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

Anonymous — Sun, 19 May 2024 09:32:14 GMT

@coleyjfwrote:
Not sure what you mean @iniltous. Conflate?

That was me. When you say you have Halo 3, that is just an add-on, so we have no idea which FTTC product you're on. May seem pedantic but you're on Fibre 1 with Halo 3 or Fibre 2 with Halo 3.

If you're really 30 metres from the cabinet then you should have Fibre 2 speeds available unless you've specifically chosen Fibre 1. So it's possible that you be on Fibre 2 but incorrectly limited to Fibre 1 speeds. But then you weren't complaining about the 50Mb down.

But none of this will be causing your slow upload. Although the stats @iniltous askded for would be good to see.

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

coleyjf — Sun, 19 May 2024 11:34:53 GMT

Hi my guaranteed speeds are 43mbps and 10 up to 12 mbps according to my contract info. M, beliwcwhich I'm entitled to the £20 rebate

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

Anonymous — Sun, 19 May 2024 12:08:18 GMT

There is no upload speed guarantee.

As you don't seem to want to provide the info that @iniltous asked for, not much more anyone here can do.

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

imjolly — Sun, 19 May 2024 12:22:44 GMT

@coleyjf

remember the guaranteed speeds quoted by BT are connection speeds to your router not download speed to a device

as others posted your hub stats would be great assistance for help with your problem

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

Anonymous — Sun, 19 May 2024 13:15:32 GMT

@coleyjf

"Only about 30meters from the cab" , "50+ download and 10+ upload" , "guaranteed 43mbps+ download".

For comparison, (only!), I am approx 50 metres from our cabinet.

Currently. my router says that if it wasn't contractually restricted, our Maximum Data Rates are 106.7Mbps down and 35.6Mbps up - so it has no problems maintaining a stable connection at the contracted 80/20. Our minimum guaranteed download speed is sixty something plus.

It does seem to suggest that all might not have been well with your service for some time, prior to this recent problem?

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

licquorice — Sun, 19 May 2024 14:16:02 GMT

There is something definitely not right, if only the OP would post his hub stats we might get a clue.

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

coleyjf — Sun, 19 May 2024 16:45:00 GMT

Hi all .

I've been out today so not got access to my new router's admin password for the stats.

I will get them soonest, and I realise that halo3 is an add on and that there isn't a guaranteed upload speed, though the last email I got from the system stated that is should be better than 10mbps.

Referring to previous comment, the last major change I had was going onto digital/ip phones but that was a year ago and the ststem has been fine for most of that time.

Cheers

Jim (coleyjf)

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

coleyjf — Sun, 19 May 2024 19:54:40 GMT

Hi , some info. Apologies for the formats

Product name	BT Smart Hub 2
Serial number	2207119223
Firmware version	v0.42.00.10167-BT (Mon Oct 16 12:37:13 2023)
Board version	R01
GUI version	1.80 11_07_2023
DSL uptime	1 days 2 Hours 37 Mins 2 Secs
Data rate	800.0 Kbps / 57.7 Mbps
Maximum Data rate	11.0 Mbps / 58.6 Mbps
Noise margin	14.5/6.1
Line attenuation	5.6/19.6
Signal attenuation	5.6/22.3
VLAN id	101
Upstream error control	Off
Downstream error control	Off
Data sent / received	517.0 MB Uploaded / 2.1 GB Downloaded
Broadband username	bthomehub@btbroadband.com
Public Wi-Fi	Active
2.4 GHz wireless network name	BT-GHAGNX
2.4 GHz wireless channel	Smart (Channel11)
5 GHz wireless network name	BT-GHAGNX
5 GHz wireless channel	Smart (Channel36)
Wireless Security	WPA2 (Recommanded)
Wireless mode	Mode 1
Firewall	On
MAC address	18:58:80:3C:BE:FA
Software variant	-
Boot loader	0.1.7-BT (Thu Nov 30 09:45:22 2017)

___________________________________________________________________________________

some more:

Broadband Availability Checker
Address 41, LEICESTER on Exchange GLENFIELD is served by Cabinet 26
By submitting a query into this checker you accept Terms of Use for this checker.
DN/ALID/UPRN Checker
Address Checker
Featured Products Downstream Line
Rate(Mbps)
Upstream Line Rate
(Mbps)
Downstream
Handback
Threshold(Mbps)
WBC FTTC Availability
Date
WBC SOGEA Availability
Date
High Low High Low
VDSL Range A (Clean) 52.9 39.4 13.6 8.2 35 Unavailable Available
VDSL Range B (Impacted) 51.8 35 13.3 7.2 32.4 Unavailable Available
G.fast Range A (Clean) -- -- -- -- -- Unavailable --
G.fast Range B (Impacted) -- -- -- -- -- Unavailable --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
FTTP on Demand 330 50 -- Available --
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability Date
WBC ADSL 2+ Up to 2.5 -- 1 to 4 Available
ADSL Max Up to 2 -- 1 to 3.5 Available
WBC Fixed Rate 1 -- -- Available
Fixed Rate 1 -- -- Available
SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date
WBC SOADSL 2+ Up to 2.5 -- 1.0 to 4.0 Available
SOADSL Max Up to 2.0 -- 1.0 to 3.5 Available
SOADSL Fixed Rate Up to 1 -- -- --
Other Offerings Availability Date
VDSL Multicast Available
Exchange Product Restrictions Status
FTTP Priority Exchange N
WLR Withdrawal Y
SOADSL Restriction N
FTTP is not available.
The exchange is not in a current fibre priority programme
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication
Providers' networks and within customer premises.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal
stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.
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Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

iniltous — Sun, 19 May 2024 21:12:16 GMT

Your download speed on a good noise margin is appropriate for a distance of around 500m not 50m , so either you are not ‘wired’ to the cabinet you think you are or your cabinet is linked to another cabinet and your VDSL is from that ( although that’s unlikely) , your upstream noise margin is very poor 14.5dB , the target margin is 6dB …so either your line is faulty , or possibly your router is faulty, have you tried a factory reset of the router , and do you have your router connected to the master socket test port ( so as to eliminate any dodgy internal wiring ) when conducting any testing ?
If the router is OK ( possibly been replaced already ) and the OR tech has confirmed the cable pair is OK , then a ‘lift and shift’ , moving you to a different port in the same VDSL cabinet seems appropriate, in case it’s the actual individual VDSL port you are using , that is faulty .

I’m still curious though about the discrepancy between how far you think it is to the VDSL cabinet and the line statistics indicating that you are out by a factor of 10x , FWIW the DSL predicted speed is in line with a 500m distance not 50m as that’s 52Mb ish

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

coleyjf — Sun, 19 May 2024 21:13:50 GMT

Thanks for that ,

The router has been replaces as has the NTE so they aren't the issue. They had supposedly done a line test ( where's SALT when you need it 🙂 ) but I'll relay yiur thoughts to the desk when I speak tomorrow.

Thanks again

Now to bed

Cheers Jim

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

coleyjf — Mon, 20 May 2024 06:28:41 GMT

Bit more history as well, I was half asleep last night when I answered!

I was getting about 57mbps at the router up till recently (connected direct by Ethernet cable to my laptop), also yes the line does go straight to the NTE and there are no other sockets wired anywhere now ( I took all those extensions out about the time I went FTTC) As to line problems , the helpdesk did say they had tested and I "think" the engineer did as well but not sure about that, he certainly should have done and he said he was stumped as to why the upload was so slow? I did have a pair go down in the UG feed to the house many years ago low A-B so there may be more of that, but I did have two exchange lines fed on that cable for many years after that ( my home line and a BT service line) so there should be another good pair there. (also used to have the old 1+1 carrier in the past!)

Just for info I was a BT engineer for nearly 38 years myself though the last 25 of them were not "in the field" as such but as a System engineer and then SEM.

Cheers and Thanks

Jim ( coleyjf)

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

licquorice — Mon, 20 May 2024 08:14:13 GMT

I wonder if you are connected 'leg and leg' rather than one pair or the other. The imbalance might be the cause of the problem.

Re: Halo 3 (FTTC) extremely slow upload speeds (less than 1mbps)

Keith_Beddoe — Mon, 20 May 2024 08:21:09 GMT

A loss of higher frequencies above 8.5MHz would impact on the upload speed, and poor pair balance can cause this.