https://community.bt.com/t5/BT-Fibre-broadband/Re-Messy-and-badly-finished-full-fibre-installation/m-p/2384412#M354852 <P>Hi Robbie - Thanks - I've had a look at the Openreach complaints section - doesn't look that promising, so I''ll also be taking up the issue on X/Twitter.</P><P>Best,</P><P>AXW</P> Tue, 21 May 2024 09:25:45 GMT AXW 2024-05-21T09:25:45Z https://community.bt.com/t5/BT-Fibre-broadband/Re-Messy-and-badly-finished-full-fibre-installation/m-p/2384410#M354851 <P>You're not alone bunny - I had my full fibre installed yesterday, apart from the shoddy/sketchy work (see photos) the engineer basically lied to me when I asked if he was going to remove the copper wire from the telegraph pole which is attached to my house and take away the old internal box etc. - he said that was for BT engineers to do and not Kelly (the subcontractors) - BT says the engineer should have taken away the old equipment.&nbsp; Anyway, shocking install!!!</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Photo 1.jpg" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84587i7E17446061D40093/image-size/large?v=v2&amp;px=999" role="button" title="Photo 1.jpg" alt="Photo 1.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Photo 2.jpg" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84589iD6B2CB5A01F5E489/image-size/large?v=v2&amp;px=999" role="button" title="Photo 2.jpg" alt="Photo 2.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Photo 3.jpg" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84588iFC8BA0BBFD2A7925/image-size/large?v=v2&amp;px=999" role="button" title="Photo 3.jpg" alt="Photo 3.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="photo 5.jpg" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84586i3D2ABBB7B4BF4A60/image-size/large?v=v2&amp;px=999" role="button" title="photo 5.jpg" alt="photo 5.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="photo 4..jpg" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84590i7CD46D397E4202B7/image-size/large?v=v2&amp;px=999" role="button" title="photo 4..jpg" alt="photo 4..jpg" /></span></P> Tue, 21 May 2024 09:21:38 GMT https://community.bt.com/t5/BT-Fibre-broadband/Re-Messy-and-badly-finished-full-fibre-installation/m-p/2384410#M354851 AXW 2024-05-21T09:21:38Z https://community.bt.com/t5/BT-Fibre-broadband/Re-Messy-and-badly-finished-full-fibre-installation/m-p/2384412#M354852 <P>Hi Robbie - Thanks - I've had a look at the Openreach complaints section - doesn't look that promising, so I''ll also be taking up the issue on X/Twitter.</P><P>Best,</P><P>AXW</P> Tue, 21 May 2024 09:25:45 GMT https://community.bt.com/t5/BT-Fibre-broadband/Re-Messy-and-badly-finished-full-fibre-installation/m-p/2384412#M354852 AXW 2024-05-21T09:25:45Z